NP
National prepaid
Unclaimed Business
NP
National prepaid
Unclaimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Electronics & Technology
#9NPS Score
0Unlikely
Ranking
#9
in Electronics & Technology
NPS Score
0
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceTG
MM
Morena M
1 reviews | Active since Jan 2020
17 Apr 2025, 04:34
National Prepaid is a ****
I'm very much disgusted by the bad customer service of National Prepaid as I never being credited with amounts due to me since I've put their prepaid meter in my cottage since last year. Before the could install their meter box they asked me to pay their installation which was around R890 and of which I did likewise and now the shocking part is that when I ask them to get credited of any amount due to me since then they are telling me to produce a receipt showing I paid for the installation what level of dishonesty is that? I mean for them to install the service they told me to pay for installation and of which I did? I lost the receipt as we moving in our new property. What type of system are they using to rob customers when it comes for them to play their part? Use your Finance department to track my payment under Kenneth Masuku in Mindalore Krugerdorp. You are a **** National Prepaid!!! Give back what is due to me. Irritated customer 😬. Get back to me on email: kennethmasuku121@gmail.com
Helpful (0)
|Replies (0)MM
Morena M
1 reviews | Active since Jan 2020
17 Apr 2025, 04:34
National Prepaid is a ****
I'm very much disgusted by the bad customer service of National Prepaid as I never being credited with amounts due to me since I've put their prepaid meter in my cottage since last year. Before the could install their meter box they asked me to pay their installation which was around R890 and of which I did likewise and now the shocking part is that when I ask them to get credited of any amount due to me since then they are telling me to produce a receipt showing I paid for the installation what level of dishonesty is that? I mean for them to install the service they told me to pay for installation and of which I did? I lost the receipt as we moving in our new property. What type of system are they using to rob customers when it comes for them to play their part? Use your Finance department to track my payment under Kenneth Masuku in Mindalore Krugerdorp. You are a **** National Prepaid!!! Give back what is due to me. Irritated customer 😬. Get back to me on email: kennethmasuku121@gmail.com
0
Replies (0)B
MGEH
Mr George Edward Henricks
1 reviews | Active since Jan 2020
22 Jan 2025, 12:38
Stories
Misunderstanding, my apologies Please send your municipal account. sales@nationalprepaid.co.za I have valves in the gulley to turn water off from the complex so your inbstalltion is easy - you dont need to turn the complex off - part of my preventative maintenance Ok Send banking details so that I can pay for the prepaid electricity meter tonight We only send an invoice once installation has been done. We don't install the water meter. You need to complete a separate form. A plumber can assist you with that installation. We can come through and install the electricity meter tomorrow. Is this suitable for you? I only need it installed the end of (31st of) January when I move out but can pay tonight for electricity meter and installation. How much is the water meter going to cost? Ok. Why don't you just get it installed in the mean time, my guy will be in the area. Water meter is R2050.00 Good day Thank you for your enquiry. Kindly click on the link below and complete the form. We also require a full copy of your municipal account. Please email this to sales@nationalprepaid.co.za https://www.nationalprepaid.co.za/reg/waterform.html REASONS TO CHOOSE YOUR PREPAID METERS FROM US: • Longest guarantee on prepaid water meter battery (3 years) • USB chargeable water meter keypad • E mail alert service • Monthly usage reports • Afterhours support • Meter registration • Water prepaid wireless meter R2050 (including vat) Courier charged separately (T&C’s apply) Token purchasing: 1) The cheapest way is online 24/7 via National Prepaid – Go to the following link to register: www.nationalprepaid.co.za/register.html Tenants will pay 9.9% plu… I have to wait with water meter Ok. Can we come through tomorrow? Then i need to buy vouchers to load electricity before end of January? Yes, but it will be refunded back to you within the first 5 working days of the February. Catch 22 I only have R1000 right now and then I am stuck without electricity mid month Ok. I will book you for the 31st To secure the booking please send municipal account. Our Bills are bulk bills by Body Corporate so we get a statement that is split I will send the calculation to you Can you send me the bc account? Are you able to update it after its installed when Eskom rates increase? Yes Absolutely Ive booked the 31st. Good day George Unfortunately we are unable to assist. Perhaps contact either Ekhwezi, Citiq or Ideal Prepaid in this regard. Regards Admin National prepaid WAIT PLEASE I WILL SEND IT invoice with account details for payment I phoned again and you were oin lunch what is the next story? What is your answer? Still on lunch? can you help or should i move on? Good day George Unfortunately we are unable to assist. Perhaps contact either Ekhwezi, Citiq or Ideal Prepaid in this regard. Regards Admin National prepaid Why is that? What dont I understand can your meters not be adjusted once installed? does it not adjust with Eskom rate increases? What is the problem really? All cals were recorded on What is your story Tx I will publish on Hello Peter
Helpful (0)
|Replies (0)MGEH
Mr George Edward Henricks
1 reviews | Active since Jan 2020
22 Jan 2025, 12:38
Stories
Misunderstanding, my apologies Please send your municipal account. sales@nationalprepaid.co.za I have valves in the gulley to turn water off from the complex so your inbstalltion is easy - you dont need to turn the complex off - part of my preventative maintenance Ok Send banking details so that I can pay for the prepaid electricity meter tonight We only send an invoice once installation has been done. We don't install the water meter. You need to complete a separate form. A plumber can assist you with that installation. We can come through and install the electricity meter tomorrow. Is this suitable for you? I only need it installed the end of (31st of) January when I move out but can pay tonight for electricity meter and installation. How much is the water meter going to cost? Ok. Why don't you just get it installed in the mean time, my guy will be in the area. Water meter is R2050.00 Good day Thank you for your enquiry. Kindly click on the link below and complete the form. We also require a full copy of your municipal account. Please email this to sales@nationalprepaid.co.za https://www.nationalprepaid.co.za/reg/waterform.html REASONS TO CHOOSE YOUR PREPAID METERS FROM US: • Longest guarantee on prepaid water meter battery (3 years) • USB chargeable water meter keypad • E mail alert service • Monthly usage reports • Afterhours support • Meter registration • Water prepaid wireless meter R2050 (including vat) Courier charged separately (T&C’s apply) Token purchasing: 1) The cheapest way is online 24/7 via National Prepaid – Go to the following link to register: www.nationalprepaid.co.za/register.html Tenants will pay 9.9% plu… I have to wait with water meter Ok. Can we come through tomorrow? Then i need to buy vouchers to load electricity before end of January? Yes, but it will be refunded back to you within the first 5 working days of the February. Catch 22 I only have R1000 right now and then I am stuck without electricity mid month Ok. I will book you for the 31st To secure the booking please send municipal account. Our Bills are bulk bills by Body Corporate so we get a statement that is split I will send the calculation to you Can you send me the bc account? Are you able to update it after its installed when Eskom rates increase? Yes Absolutely Ive booked the 31st. Good day George Unfortunately we are unable to assist. Perhaps contact either Ekhwezi, Citiq or Ideal Prepaid in this regard. Regards Admin National prepaid WAIT PLEASE I WILL SEND IT invoice with account details for payment I phoned again and you were oin lunch what is the next story? What is your answer? Still on lunch? can you help or should i move on? Good day George Unfortunately we are unable to assist. Perhaps contact either Ekhwezi, Citiq or Ideal Prepaid in this regard. Regards Admin National prepaid Why is that? What dont I understand can your meters not be adjusted once installed? does it not adjust with Eskom rate increases? What is the problem really? All cals were recorded on What is your story Tx I will publish on Hello Peter
0
Replies (0)AS
Annemarie S
1 reviews | Active since Jan 2020
22 Aug 2024, 04:27
Happy Customer
I switched to the National Prepaid meter after somebody told me they were extremly happy with the functioning of the meter. The meter and their servicd is fantastic.
Helpful (0)
|Replies (0)AS
Annemarie S
1 reviews | Active since Jan 2020
22 Aug 2024, 04:27
Happy Customer
I switched to the National Prepaid meter after somebody told me they were extremly happy with the functioning of the meter. The meter and their servicd is fantastic.
0
Replies (0)RP
Ruaan P
1 reviews | Active since Jan 2020
6 Aug 2024, 15:34
Extremely expensive electricty and overcharging
Absolutely terrible my electricity is going super fast. I littery stay in a 2 bedroom Garden flat my electricity bill is R3000 a month. They charge a person R4.90 a unit excl vat this is insanity.
Helpful (0)
|Replies (0)RP
Ruaan P
1 reviews | Active since Jan 2020
6 Aug 2024, 15:34
Extremely expensive electricty and overcharging
Absolutely terrible my electricity is going super fast. I littery stay in a 2 bedroom Garden flat my electricity bill is R3000 a month. They charge a person R4.90 a unit excl vat this is insanity.
0
Replies (0)AR
Alisha R
1 reviews | Active since Jan 2020
29 Jul 2024, 08:57
Awful company and service
If there was a 0 that's what I'd give National Prepaid are the worst company they help when you signing up and very quick to respond but when u have a problem they are very rude disrespectful and unhelpful, furthermore they don't listen to you as a customer and your request they make u fell like you're uneducated or lack understanding thats what happened to me 3 times since March 2024 when I decided to get these meters. If you deciding for a prepaid system don't use them
Helpful (0)
|Replies (0)AR
Alisha R
1 reviews | Active since Jan 2020
29 Jul 2024, 08:57
Awful company and service
If there was a 0 that's what I'd give National Prepaid are the worst company they help when you signing up and very quick to respond but when u have a problem they are very rude disrespectful and unhelpful, furthermore they don't listen to you as a customer and your request they make u fell like you're uneducated or lack understanding thats what happened to me 3 times since March 2024 when I decided to get these meters. If you deciding for a prepaid system don't use them
0
Replies (0)SW
Sydney W
1 reviews | Active since Jan 2020
23 May 2023, 13:35
National Prepaid Electricity Meters can not be trusted
NOT TO BE USED!! I cut there prepaid electricity meter off after the properties electricity shot through the roof. after paying electrician R2000 for fault finding he confirmed it was the meter and said the same thing seems to happen with that companies meters as he showed me another meter in the back of his car. This has not only happened to me. please be warned!!
Helpful (0)
|Replies (0)SW
Sydney W
1 reviews | Active since Jan 2020
23 May 2023, 13:35
National Prepaid Electricity Meters can not be trusted
NOT TO BE USED!! I cut there prepaid electricity meter off after the properties electricity shot through the roof. after paying electrician R2000 for fault finding he confirmed it was the meter and said the same thing seems to happen with that companies meters as he showed me another meter in the back of his car. This has not only happened to me. please be warned!!
0
Replies (0)