Third-Party Claim Submitted– Ongoing Lack of Substantive Response

I am extremely dissatisfied with the handling of my third-party motor vehicle claim (Claim Numbers: RMO35394 / MAT25357) by Neil Govender Attorneys.

I have been dealing with Kudzai Matsika, and despite repeated attempts to get feedback, the claim has seen no meaningful progress.

Here is a summary of actions taken and responses:

The claim was submitted on 18 November 2025.

I have followed up multiple times via email and phone calls, but have only received generic responses, referring vaguely to “validation” or outstanding documentation.

I contacted Ruby from FNB Insurance, but she was unable to assist directly.

I also CC’d Ruby’s team leader and another colleague. The team leader responded advising the matter was out of his mandate, but confirmed Ruby could assist.

Ruby subsequently emailed Kudzai requesting telephonic feedback, yet the response received was still a generic email stating the claim is “still validating”, with no real update on progress or timeframe.

Nearly 60 days have passed with no substantive feedback, clear status update, or realistic timeline for finalisation. Calls remain unanswered, emails are ignored, and no clarity has been provided on what is outstanding or what steps are being taken.

This ongoing delay, lack of accountability, and absence of communication is completely unacceptable, especially considering the financial and personal impact of a delayed third-party claim. I am posting this publicly in the hope that the matter will now receive the urgent attention it requires.