NM
Nelson Mandela Bay Metropolitan Municipality
Unclaimed Business
NM
Nelson Mandela Bay Metropolitan Municipality
Unclaimed Business
11 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.4|11 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Nelson Mandela Bay Metropolitan Municipality
Nelson Mandela Bay Metropolitan Municipality has a TrustIndex of 0 out of 10 on Hellopeter, based on 11 reviews in the last 12 months. Hellopeter has tracked Nelson Mandela Bay Metropolitan Municipality across 118 total reviews. How is the TrustIndex calculated? →
Recent reviews (11)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLZ
Luvuyo Z
1 reviews | Active since Jan 2020
22 Jan 2026, 09:30
Taking people for a ride
I inquire about my recent water bill to Nelson Mandela Metro Municipality, which appears to be significantly higher than expected. I was informed that the billing figures are accurate, but there may be a leak. However, I have received conflicting information regarding access to my property, as I was told that the meter readers could not enter my yard due to a locked gate. I point out that the dates provided to me regarding the locked gate are misleading, as I did not have a yard or gate during that time. I responded previously to clarify that there is no leak in my property, and the communication I received indicates otherwise. I believe it's crucial for the municipality to ensure accurate and transparent communication in these matters, as it affects residents greatly.
Helpful (0)
|Replies (0)LZ
Luvuyo Z
1 reviews | Active since Jan 2020
22 Jan 2026, 09:30
Taking people for a ride
I inquire about my recent water bill to Nelson Mandela Metro Municipality, which appears to be significantly higher than expected. I was informed that the billing figures are accurate, but there may be a leak. However, I have received conflicting information regarding access to my property, as I was told that the meter readers could not enter my yard due to a locked gate. I point out that the dates provided to me regarding the locked gate are misleading, as I did not have a yard or gate during that time. I responded previously to clarify that there is no leak in my property, and the communication I received indicates otherwise. I believe it's crucial for the municipality to ensure accurate and transparent communication in these matters, as it affects residents greatly.
0
Replies (0)LS
Linda S
1 reviews | Active since Jan 2020
19 Dec 2025, 07:20
Poor service
We don't have water for more than a year, the worst part of it the is a guy from municipality who came and cut those trees they were planted in front of our home and leave like that, I'm staying at Pilani Ntsika street, the branch is still there in front of my gate, I am very much disappointed and disturb
Helpful (0)
|Replies (0)LS
Linda S
1 reviews | Active since Jan 2020
19 Dec 2025, 07:20
Poor service
We don't have water for more than a year, the worst part of it the is a guy from municipality who came and cut those trees they were planted in front of our home and leave like that, I'm staying at Pilani Ntsika street, the branch is still there in front of my gate, I am very much disappointed and disturb
0
Replies (0)LZ
Luvuyo Z
1 reviews | Active since Jan 2020
8 Dec 2025, 09:59
Nelson Mandela Bay Municipality is *******
I am reaching out to express my concerns regarding the recent water billing practices in Nelson Mandela Bay Municipality. It has come to my attention that discrepancies in billing amounts are becoming increasingly common. For instance, receiving a bill of R55,000, followed by another the next month for R65,000, raises serious questions. Many residents, particularly those in RDP houses, are struggling to make sense of these charges, which appear arbitrary and unjust. I believe that there are systemic issues at play that may be leading to poor billing practices, potentially harming vulnerable communities. It is imperative that the municipality addresses these practices to restore trust and ensure fair treatment for all residents. This is really pathetic and people must come out and boycotte this.
Helpful (0)
|Replies (0)LZ
Luvuyo Z
1 reviews | Active since Jan 2020
8 Dec 2025, 09:59
Nelson Mandela Bay Municipality is *******
I am reaching out to express my concerns regarding the recent water billing practices in Nelson Mandela Bay Municipality. It has come to my attention that discrepancies in billing amounts are becoming increasingly common. For instance, receiving a bill of R55,000, followed by another the next month for R65,000, raises serious questions. Many residents, particularly those in RDP houses, are struggling to make sense of these charges, which appear arbitrary and unjust. I believe that there are systemic issues at play that may be leading to poor billing practices, potentially harming vulnerable communities. It is imperative that the municipality addresses these practices to restore trust and ensure fair treatment for all residents. This is really pathetic and people must come out and boycotte this.
0
Replies (0)SH
Sue H
1 reviews | Active since Jan 2020
20 Nov 2025, 08:56
Nelson Mandela Bay Municipality
Somehow writing this makes me feel like someone actually cares; that there are living breathing people at NMBM that are proud of their job (that funds their life) and have some authority to resolve disputes that somebody employed by the municipality are responsible for. Long standing issues like the one I am dealing with are unbelievable serious in the way it has impacted my family. If I conducted my business with this kind of inefficiency and inability, I would not have kept my doors open even one day. We have no choice but to stand in line and wait and on hold politely, with kindness, and request assistance. I completely understand why good people leave this country. Thank you hellopeter for this forum that gives me some satisfaction that I can voice my frustration.
Helpful (0)
|Replies (0)SH
Sue H
1 reviews | Active since Jan 2020
20 Nov 2025, 08:56
Nelson Mandela Bay Municipality
Somehow writing this makes me feel like someone actually cares; that there are living breathing people at NMBM that are proud of their job (that funds their life) and have some authority to resolve disputes that somebody employed by the municipality are responsible for. Long standing issues like the one I am dealing with are unbelievable serious in the way it has impacted my family. If I conducted my business with this kind of inefficiency and inability, I would not have kept my doors open even one day. We have no choice but to stand in line and wait and on hold politely, with kindness, and request assistance. I completely understand why good people leave this country. Thank you hellopeter for this forum that gives me some satisfaction that I can voice my frustration.
0
Replies (0)DA
Darcelle A
1 reviews | Active since Jan 2020
21 Oct 2025, 07:06
Zero client service
There is zero client service. Billing is consistently incorrect, with no attempt by the municipality to resolve the issues. Despite repeated errors, the municipality fails to provide any proof of allocations for double-billed rates. They also refuse to rectify water account discrepancies caused by their own billing mistakes. Even escalations to the CFO have resulted in no resolution or meaningful intervention.
Helpful (0)
|Replies (0)DA
Darcelle A
1 reviews | Active since Jan 2020
21 Oct 2025, 07:06
Zero client service
There is zero client service. Billing is consistently incorrect, with no attempt by the municipality to resolve the issues. Despite repeated errors, the municipality fails to provide any proof of allocations for double-billed rates. They also refuse to rectify water account discrepancies caused by their own billing mistakes. Even escalations to the CFO have resulted in no resolution or meaningful intervention.
0
Replies (0)LW
Liezel W
1 reviews | Active since Jan 2020
8 Oct 2025, 08:08
****ed with this municipality
If i could rate a zero i would do that. NMBM has been the cause of my stress. I am fedup with the constant high billings. This has been going on for years and no one seems to help with my account. The meter readings on the statement is not what I see. My account is in the 200 thousands and every time i must send readings but nothing gets done.
Helpful (0)
|Replies (0)LW
Liezel W
1 reviews | Active since Jan 2020
8 Oct 2025, 08:08
****ed with this municipality
If i could rate a zero i would do that. NMBM has been the cause of my stress. I am fedup with the constant high billings. This has been going on for years and no one seems to help with my account. The meter readings on the statement is not what I see. My account is in the 200 thousands and every time i must send readings but nothing gets done.
0
Replies (0)DC
Des C
1 reviews | Active since Jan 2020
9 Jun 2025, 10:23
NMU defaults on payment
Dear Hellopeter Nelson Mandela University has still defaulted on a a substantial payment for books published and invoiced over two months ago. I daresay ANC cadres are *****ing money from the universities as well. The education system in South Africa, like so much else, has collapsed. Over the last 30 years, the likes of ANC and EFF have proven over and over that they are totally unfit to govern. When are the honest, decent people of South Africa going to rise up in revolt?
Helpful (0)
|Replies (0)DC
Des C
1 reviews | Active since Jan 2020
9 Jun 2025, 10:23
NMU defaults on payment
Dear Hellopeter Nelson Mandela University has still defaulted on a a substantial payment for books published and invoiced over two months ago. I daresay ANC cadres are *****ing money from the universities as well. The education system in South Africa, like so much else, has collapsed. Over the last 30 years, the likes of ANC and EFF have proven over and over that they are totally unfit to govern. When are the honest, decent people of South Africa going to rise up in revolt?
0
Replies (0)nM
nicolette M
1 reviews | Active since Jan 2020
29 Apr 2025, 08:23
I have experienced sewerage problem for the last 6 weeks, my back yard flooded with sewerage water, drains blocked and the stench unbearable, I contacted the municipality receive multiple references numbers before the came out, to be told it's not there p
I have experienced sewerage problem for the last 6 weeks, my back yard flooded with sewerage water, drains blocked and the stench unbearable, I contacted the municipality receive multiple references numbers before the came out, to be told it's not there problem, we need to take it up with Bellbuoy the managing agent for new Horizon village where I reside, with absolutely no help the two companies are blaming each other it's a disgrace for us to live in these inhumane circumstances, we getting sick, headaches diarrhea, and they don't respond with any solution. We can't go outside our homes the stench is unbearable we need to close everything in our homes to prevent the smell to come in, I'm very sure there wil be structural damages as well, the build of the sewerage can cause big problems,and the heat is making matters so much worse, we just need them to resolve this immediately.
Helpful (0)
|Replies (0)nM
nicolette M
1 reviews | Active since Jan 2020
29 Apr 2025, 08:23
I have experienced sewerage problem for the last 6 weeks, my back yard flooded with sewerage water, drains blocked and the stench unbearable, I contacted the municipality receive multiple references numbers before the came out, to be told it's not there p
I have experienced sewerage problem for the last 6 weeks, my back yard flooded with sewerage water, drains blocked and the stench unbearable, I contacted the municipality receive multiple references numbers before the came out, to be told it's not there problem, we need to take it up with Bellbuoy the managing agent for new Horizon village where I reside, with absolutely no help the two companies are blaming each other it's a disgrace for us to live in these inhumane circumstances, we getting sick, headaches diarrhea, and they don't respond with any solution. We can't go outside our homes the stench is unbearable we need to close everything in our homes to prevent the smell to come in, I'm very sure there wil be structural damages as well, the build of the sewerage can cause big problems,and the heat is making matters so much worse, we just need them to resolve this immediately.
0
Replies (0)