Net Nine Nine
Verified Business
|4.4|1,497 Reviews (last 12 months)|Responds in 3h 3m
Net Nine Nine
Verified Business
|4.4
1,497 Reviews (last 12 months)
Responds in 3h 3m
Scores reflect the Overall AI Score for each category
Net Nine Nine
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Net Nine Nine generates strong praise for individual agents who deliver fast, personal support, particularly during installation and account onboarding. However, customers report serious frustrations with network stability, prolonged outages, and unreachable call centres. Billing disputes and slow technical escalations remain recurring pain points, even as named field agents consistently lift the brand's reputation through personalised, responsive service.
Replied to 100% of negative reviews
Reply time on negative reviews: 2h 19m
TrustIndex
9.5
Ranking
#3
in Fibre & Broadband
Reply Time
3h 3m
NPS Score
18
Recommended: Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 2h 19m
Sep '25 - Aug '26
Based on recent customer reviews, Net Nine Nine generates strong praise for individual agents who deliver fast, personal support, particularly during installation and account onboarding. However, customers report serious frustrations with network stability, prolonged outages, and unreachable call centres. Billing disputes and slow technical escalations remain recurring pain points, even as named field agents consistently lift the brand's reputation through personalised, responsive service.
Net Nine Nine's biggest strength, according to Hellopeter's AI analysis, is Installation, Activation & Setup. Customers frequently praise same-day or next-day installations, with named technicians like Freedom, Andile Africander, Mpho Martiens, and Jacob Banda providing professional, tidy work and clear onboarding explanations. Activation often happens within hours of payment when field agents are involved.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since May 2026
Had a great experience and assistance with Lesego Disetlhe. She went above and beyond without impatience.
1 reviews | Active since May 2026
Had a great experience and assistance with Lesego Disetlhe. She went above and beyond without impatience.
1 reviews | Active since Apr 2026
Andile africandar. Help me with good care he is the champion 🏆
1 reviews | Active since Apr 2026
Andile africandar. Help me with good care he is the champion 🏆
1 reviews | Active since May 2026
Hello my name is Andiswa from Rustenburg I was struggling a little bit with my network, but guess what a lady named Nthabiseng from Bloemfontein came to my rescue within 24 hours,she was so patient with me THANK YOU SO MUCH NET NINE NINE kedi Beste fel till today 🙏🤏
1 reviews | Active since May 2026
Hello my name is Andiswa from Rustenburg I was struggling a little bit with my network, but guess what a lady named Nthabiseng from Bloemfontein came to my rescue within 24 hours,she was so patient with me THANK YOU SO MUCH NET NINE NINE kedi Beste fel till today 🙏🤏
The most common complaint about Net Nine Nine, based on Hellopeter's AI analysis of recent customer reviews, is Billing, Contracts & Account Management. Customers report disconnections immediately after payment, unauthorised debit orders, refusal to credit downtime, and difficulty cancelling. Billing date disputes and charges for unused service days create significant frustration, with several customers threatening to escalate to ICASA or the consumer commission.
Net Nine Nine scores 3.1 out of 5 on Hellopeter's AI analysis of service quality in Fibre & Broadband, compared to the Fibre & Broadband industry average of 1.9. Their strongest theme is Installation & Setup (4); their weakest is Network Reliability (2.4). The top AI-rated Fibre & Broadband business on Hellopeter is Atomic Access (4.9). How is the AI Score calculated? →
Net Nine Nine has a TrustIndex of 9.5 out of 10 on Hellopeter, based on 1,497 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 2 hours 19 min. Hellopeter has tracked Net Nine Nine across 3,202 total reviews. How is the TrustIndex calculated? →