NetcarePlus Gap cover WORST GAP COVER

This GAP cover is by far the worst in the industry. I have submitted claims and the claims consultants (who customers are not allowed to contact) continuously request documents already sent to them. They drag the matter out until the customer is exhausted and cannot follow up anymore. Yet they keep taking their premium. I have spoked to Kagiso Mathibako at the call centre who was of no assistance and can barely communicate effectively. The claims consultant Anne is of no assistance as there is no response. I would never recommend anyone to take this GAP cover!