SD
Saeoma D
Active since Apr 2024
3
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Reviews
3 reviews5 months ago
NetcarePlus Gap cover WORST GAP COVER
This GAP cover is by far the worst in the industry. I have submitted claims and the claims consultants (who customers are not allowed to contact) continuously request documents already sent to them. They drag the matter out until the customer is exhausted and cannot follow up anymore. Yet they keep taking their premium. I have spoked to Kagiso Mathibako at the call centre who was of no assistance and can barely communicate effectively. The claims consultant Anne is of no assistance as there is no response. I would never recommend anyone to take this GAP cover!
0 replies
19 months ago
FLYSAFAIR PATHETIC CUSTOMER SERVICE
RE: REF: 7B0JO2 : Absolutely pathetic customer service and consideration! We have advised you on help@flysafair.co.za/ Happiness Cele at Flysafair of the passenger having to attend at hospital on 29/07/2024 and hence the couple (elderly husband and wife) were unable to make the return flight for 28/07/2024 which was booked back to Durban. The letter was sent to you from the surgeons. The passenger is currently in liver failure, and has underlying cancer, and needed to be in hospital in JHB on 29/07/2024, unforeseen. She lives in Durban. So surely she cannot be expected to miss the appointment and take the flight back, which would be life threatening! — feeling angry. We have requested a 100% voucher for the return flight and have not received same to date, despite escalations and plea's. Absolutely unacceptable service to say the least!
0 replies
25 months ago
Pathetic Gap cover ****mers
This Gap cover is the worst by far!They advertise as world class service yet the only service provided is premium deduction form customers account! They do not care about the customer or paying legitimate claims. I had a C section delivery in hospital and sent them the shortfall to pay my Delivery doctor as well as the Anaesthesiologist, all documents were sent correctly and to date after 2.5 months, none of the claims are settled. I keep Calling and they say they sent correspondence yet as the client, nothing is received. They continue to request a medical aid statement that was sent to them 3 times. Their business ethic is to **** customers for premium until there is a claim...which they will never pay. They specialize in frustrating the customer until you have to give up. Don't waste your time and money on the Gap cover. I've spoken to over 5 consultants over a month, Leboghang and Tisstseko promised to call back yet no one bothers. The service is absolutely pathetic and they do not align with treating customers fairly.
0 replies
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