NetcarePlus Gap cover
Unclaimed Business
|1.1|18 Reviews (last 12 months)|This business does not respond to reviews
NetcarePlus Gap cover
Unclaimed Business
|1.1
18 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, NetcarePlus Gap cover is drawing significant dissatisfaction from policyholders across South Africa. Customers consistently mention prolonged claim processing delays, repeated requests for documentation already submitted, and unresponsive call centre agents who transfer calls without resolution. A recurring theme is frustration over rejected claims, perceived misrepresentation of cover benefits, and the inability to reach the claims department directly. Many reviewers express that premiums are debited promptly while payouts are delayed or refused, leaving them feeling misled and financially exposed when shortfalls arise.
Performance(last 12 months):
Trustindex Rating
1.9NPS Score
-90Unlikely
TrustIndex
1.9
NPS Score
-90
Recommended: Unlikely
Review Distribution
1.1|18 Reviews
Aug '25 - Jul '26
Recent reviews (18)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSL
Sean L
1 reviews | Active since Oct 2024
1 Apr 2026, 07:39
netcare / NetcarePlus Gap . Its all BAD NEWS
Call it what you want netcare / NetcarePlus Gap . Its all BAD NEWS say away South Africans, They over sell what is not there . they don't deliver, they don't pay. they NOT open to get approval when you need them , the call center is terrible. I can ONLY wish some one would warned use
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Sean L
1 reviews | Active since Oct 2024
1 Apr 2026, 07:39
netcare / NetcarePlus Gap . Its all BAD NEWS
Call it what you want netcare / NetcarePlus Gap . Its all BAD NEWS say away South Africans, They over sell what is not there . they don't deliver, they don't pay. they NOT open to get approval when you need them , the call center is terrible. I can ONLY wish some one would warned use
0
Replies (0)D
DEBRA
1 reviews | Active since Apr 2022
25 Mar 2026, 13:37
Bad service
I changed my gap cover after being with the previous one for many years to Netcare as they cover shortfalls on specialists. I put a claim in at the beginning of February. I have resent it a couple of times and wait forever for a response when I query it. When I do get a response there is always a problem or some excuse. I tried calling more than once but got transferred from one person to another and eventually the call is ended. I have requested that they call me on numerous occasions but have not had any response to that either.
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DEBRA
1 reviews | Active since Apr 2022
25 Mar 2026, 13:37
Bad service
I changed my gap cover after being with the previous one for many years to Netcare as they cover shortfalls on specialists. I put a claim in at the beginning of February. I have resent it a couple of times and wait forever for a response when I query it. When I do get a response there is always a problem or some excuse. I tried calling more than once but got transferred from one person to another and eventually the call is ended. I have requested that they call me on numerous occasions but have not had any response to that either.
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Aphiwe
1 reviews | Active since Jan 2025
24 Mar 2026, 07:44
Lack of communication and customer service
I submitted a claim 2 weeks ago, they say their claiming processing takes 7 to 10 working days, however when I called the consultant said she can't see my claim submission. I asked her how is that possible when it was sent to the correct email address. She put me on hold, then she came back and said she spoke to her team leader who told her that there's been a system issue regarding claims. That's BS.
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Aphiwe
1 reviews | Active since Jan 2025
24 Mar 2026, 07:44
Lack of communication and customer service
I submitted a claim 2 weeks ago, they say their claiming processing takes 7 to 10 working days, however when I called the consultant said she can't see my claim submission. I asked her how is that possible when it was sent to the correct email address. She put me on hold, then she came back and said she spoke to her team leader who told her that there's been a system issue regarding claims. That's BS.
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Replies (0)AS
Arthur S
1 reviews | Active since May 2021
8 Jan 2026, 03:19
NETCARE PLUS A **** - NOT COVERING WHAT THEY CLAIM TO BE THE BENEFIT
I would like to warn South Africans about this **** called NETCARE PLUS GAP COVER , a claim was submitted on the 27/11/2025,in December the back and forth started when I was doing a follow-up on my claim , one of their consultants Thapelo send me and email stating that a payment(claim) will be made/processed into my bank account on the 7th Jan 2025 and on their clause or benefit it states that : "Co-payments - You will be protected against upfront co-payment for each certain day procedure,like scopes or scans performed in hospital or day clinic".Last night I receive an email stating that they dont cover short-falls for procedures performed in the hospital_***7. SOUTH AFRICANS PLEASE DO NOT FALL FOR NETCARE PLUS LIES AND JOIN THESE **** LOOK FOR OTHER GAP COVERS
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Arthur S
1 reviews | Active since May 2021
8 Jan 2026, 03:19
NETCARE PLUS A **** - NOT COVERING WHAT THEY CLAIM TO BE THE BENEFIT
I would like to warn South Africans about this **** called NETCARE PLUS GAP COVER , a claim was submitted on the 27/11/2025,in December the back and forth started when I was doing a follow-up on my claim , one of their consultants Thapelo send me and email stating that a payment(claim) will be made/processed into my bank account on the 7th Jan 2025 and on their clause or benefit it states that : "Co-payments - You will be protected against upfront co-payment for each certain day procedure,like scopes or scans performed in hospital or day clinic".Last night I receive an email stating that they dont cover short-falls for procedures performed in the hospital_***7. SOUTH AFRICANS PLEASE DO NOT FALL FOR NETCARE PLUS LIES AND JOIN THESE **** LOOK FOR OTHER GAP COVERS
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Replies (0)nM
nkateko M
1 reviews | Active since Mar 2013
27 Dec 2025, 04:51
Pending claim
I'm having the worst experience with Netcare Gap Cover, I was hospitalized and medical aid didn't pay everything. I then paid from my pocket and submitted a claim, from the 20th November I'm still waiting and when I call, they say they are still busy. How long does a claim take to process?
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nkateko M
1 reviews | Active since Mar 2013
27 Dec 2025, 04:51
Pending claim
I'm having the worst experience with Netcare Gap Cover, I was hospitalized and medical aid didn't pay everything. I then paid from my pocket and submitted a claim, from the 20th November I'm still waiting and when I call, they say they are still busy. How long does a claim take to process?
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Nomsa M
1 reviews | Active since Jun 2012
23 Dec 2025, 05:30
NO COMMUNICATION FOR UNPAID CLAIMS
I submitted a claim via website on 3 December and followed up via email more than 3 times, and phoned call centre more than 3 times. Do date, I still don’t have any response and the claim is still unpaid
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Nomsa M
1 reviews | Active since Jun 2012
23 Dec 2025, 05:30
NO COMMUNICATION FOR UNPAID CLAIMS
I submitted a claim via website on 3 December and followed up via email more than 3 times, and phoned call centre more than 3 times. Do date, I still don’t have any response and the claim is still unpaid
0
Replies (0)KM
Katlego M
1 reviews | Active since Dec 2016
22 Dec 2025, 07:30
No Value for money
The worst product ,mispresentation of the cover,No value for money , Agents giving wrong information twice on the accidental cover again on the gap cover its 3 years of my premiums going to waste and unfortunately I will be logging a dispute.
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Katlego M
1 reviews | Active since Dec 2016
22 Dec 2025, 07:30
No Value for money
The worst product ,mispresentation of the cover,No value for money , Agents giving wrong information twice on the accidental cover again on the gap cover its 3 years of my premiums going to waste and unfortunately I will be logging a dispute.
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Replies (0)AS
Arthur S
1 reviews | Active since May 2021
19 Dec 2025, 11:22
Terrible customer service _NETCARE PLUS GAP COVER
I submitted a claim to NetcarePlus and am currently following up on its status. Unfortunately, there has been no clear feedback or accountability. Calls are held for extended periods with no resolution, and customer service does not allow clients to speak directly to the claims department. The process is extremely frustrating and lacks transparency. At this point, the most practical option seems to be sourcing a more advanced and responsive GAP cover.
Helpful (0)
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Arthur S
1 reviews | Active since May 2021
19 Dec 2025, 11:22
Terrible customer service _NETCARE PLUS GAP COVER
I submitted a claim to NetcarePlus and am currently following up on its status. Unfortunately, there has been no clear feedback or accountability. Calls are held for extended periods with no resolution, and customer service does not allow clients to speak directly to the claims department. The process is extremely frustrating and lacks transparency. At this point, the most practical option seems to be sourcing a more advanced and responsive GAP cover.
0
Replies (0)