NM
Nomsa M
Active since Jun 2012
117
Reviews
0
Industries
Reviews
117 reviews2 months ago
Complaint Regarding Excessive Waiting Times at Netcare Parklane Pharmacy
I wish to formally lodge a complaint regarding the unacceptable waiting times and queue management at the Netcare Parklane Pharmacy. Today, following a medical procedure that I underwent approximately four hours ago, I was directed to collect my prescribed medication from the pharmacy. Despite my condition as a post-procedure patient, I was required to join an extremely long queue with an estimated waiting time of approximately one hour before medication could be dispensed. It is deeply concerning that patients who have just undergone medical procedures ,and who may still be in discomfort or physically vulnerable ,are expected to remain standing or waiting for extended periods. In my case, I was still fitted with a medical drip and was not in a condition to endure such a prolonged wait. This situation is not only physically challenging but also reflects a lack of patient-centered care and appropriate triage within the pharmacy. Hospitals and their associated pharmacies should prioritise post-procedure patients and ensure that reasonable accommodations are made for individuals who are clearly not well enough to stand in long queues, including medication delivery in the wards. The current system appears to disregard the needs and dignity of recovering patients. I request that Netcare Parklane urgently review its pharmacy queue management and patient prioritisation processes to ensure that vulnerable and post-procedure patients are assisted promptly. No patient who has just undergone a medical procedure should be expected to wait for extended periods while still under medical support.
53 replies
2 months ago
Urgent Complaint: No Case Registration, No Acknowledgement, and Ongoing Financial Prejudice
On 16 February 2026, I lodged a formal complaint regarding a managing agent’s failure to comply with statutory exit obligations, including the provision of signed ingoing and outgoing inspection reports. Despite submitting a complete document pack and sending multiple follow-ups (including resubmissions on 23 and 24 February 2026), the matter remains without: Any formal acknowledgement of receipt A reference number Confirmation that documents were successfully received Allocation to an investigation officer Repeated emails generated delivery complications, and telephonic attempts to obtain confirmation were unsuccessful. To date, there has been no procedural clarity or indication that the complaint has been formally registered. Financial Impact Due to the absence of statutory inspection reports, I have been unable to properly reconcile the tenant deposit or pursue tenant liability. The property was returned in a condition requiring urgent remediation, including carpet removal and tile installation, to restore marketability and prevent further rental losses. These costs remain unrecovered. Management fees were deducted during a period where core oversight functions appear not to have been performed. Emotional and Psychological Impact While seeking regulatory assistance in good faith, I have instead experienced: Legal ************ from the managing agent’s attorneys Administrative silence Repeated communication failures The lack of acknowledgement and transparency has caused significant stress and uncer*****y. The perception created is one of institutional inertia rather than regulatory protection. Governance Concerns This matter now extends beyond the original complaint. It raises serious concerns about: Complaint intake systems Case tracking controls Responsiveness standards Accessibility of enforcement mechanisms A regulatory authority should, at minimum, confirm receipt and issue a case reference number. Request for Resolution I request immediate: Written confirmation that the complaint has been formally registered. Allocation of a reference number. Identification of the assigned investigation officer. Clear timelines for assessment and next steps. If this matter is not addressed urgently, I will escalate it to the Executive Authority (Minister) and/or the relevant Ombud or oversight body for review of both the underlying complaint and the apparent breakdown in administrative process. This complaint is made in the interest of accountability, transparency, and procedural fairness.
0 replies
2 months ago
Failure to Enforce, Disputed Authority, Possible Abuse of Power, and Access to Governance Records
After extensive attempts to resolve matters directly with Unicity Realty, I remain without firm enforcement, clear timelines, or documentary proof for decisions affecting my property. A neighbouring tree continues to overhang into my yard and deposit debris, yet the responsible owner has merely been “advised” and no compliance date or enforcement step has been communicated. At the same time, I have been told that a tree inside my yard must be removed because the municipality allegedly requires it. However, no municipal notice, expert report, or written instruction has been produced to substantiate this claim. Further, photographs appear to have been taken from within my yard without my consent. I have asked for clarity on who entered and under what authority, but I have not received adequate answers. I have also requested access to trustee resolutions, minutes, contractor instructions, and the rules re**** upon. Transparency is essential in a community scheme, yet obtaining the governance trail has proven difficult. Given the ongoing uncer*****y, I am now preparing to escalate the matter formally to the Community Schemes Ombud Service. In addition, I am considering referral to the Property Practitioners Regulatory Authority regarding the conduct and administrative handling of the matter, and to the National Consumer Commission insofar as a paid management service may not be rendered with due care and skill. I remain willing to resolve the issue constructively, but without evidence, accountability, and proper enforcement, external intervention appears unavoidable.
0 replies
2 months ago
Urgent Complaint Concerning Exit Management and Tenant Damage
I am extremely dissatisfied and appalled with the property management service I received. For several months, I was charged a management fee of R800 per month, while, in practice, no active management of my property took place. During this period, there was a prolonged delay in assigning responsibility for the portfolio, yet the monthly deductions continued. When the tenancy ended, the exit process was handled poorly and without the level of professionalism one would expect from a managing agent. I was informed that the tenants would vacate on 28 January, but they had in fact already left earlier. The agent was aware of this. Despite being told that a pre-exit inspection had been conducted, I was not provided with an inspection report. When I regained access to the property, it was in an unacceptable condition. Among other issues: • The unit was extremely dirty. • Carpets were in such poor and unhygienic condition that I had to remove them and install tiles. • There were significant oil stains on the blinds. I was then pressured by the agent to release the tenant’s deposit while these matters remained unresolved. At the agent’s request, I obtained a quotation for professional blinds cleaning. This was submitted on 5 February. Since then, there has been no clear plan, no confirmed contractor access, and no indication of how or when tenant accountability will be enforced. As a landlord paying ongoing management and administrative fees, I expect the managing agent to: ✔ coordinate inspections ✔ document property condition ✔ arrange contractor access ✔ and pursue recovery of tenant-related damages These are fundamental property management responsibilities. Instead, the process has lacked urgency, communication, and decisive action. When concerns are raised, I am asked for more evidence, yet I do not see corresponding enforcement or timelines from the agency. The delays are now affecting my ability to close out the tenancy and prepare the property for its next occupant. I have repeatedly requested: • the signed incoming and outgoing inspection reports, • confirmation of the steps taken with the former tenants, and • clarity on recovery of the cleaning and damage costs. To date, this assistance has not materialised. Property owners appoint managing agents precisely to handle difficult exit situations. Where this is not done effectively, the value of the mandate becomes questionable. I hope this experience leads to improved accountability, transparency, and more proactive protection of landlords’ interests in future.
56 replies
3 months ago
Unresolved SARS Penalty Dispute Despite Multiple Visits and Formal Submissions
I write to formally request clarity and resolution regarding an outstanding dispute relating to an administrative penalty of R1,000. In 2024, I lodged a dispute for leniency following guidance received from a SARS call centre agent, who advised that I submit the dispute on the basis that I am a first-time offender with a late submission. This dispute was submitted in good faith and in alignment with the relevant SARS policy provisions applicable to first-time offenders. In an effort to resolve the matter timeously, I attended the SARS Randburg office on two separate occasions in December 2025. Despite the time taken off work and the costs incurred to attend in person, the matter regrettably remains unresolved. Securing additional time away from work continues to be challenging, particularly given that I have already made multiple in-person visits without a definitive outcome. Furthermore, attempts to pursue resolution through the eFiling platform have been exacerbated by ongoing difficulties in successfully submitting the online complaint form, which has limited my ability to engage digitally and efficiently with SARS on this matter. I would appreciate it if you could kindly assist by: • Clarifying the reason(s) for the continued delay or unresolved status of the dispute; and • Advising on any corrective steps or additional information required from my side to facilitate final resolution. Given the above constraints, I would welcome a telephonic engagement with a SARS representative. I am available for a call-back on any weekday between 08:30 and 16:30, and I am flexible to accommodate alternative times should this be required. I remain fully committed to compliance and would appreciate guidance to ensure that this matter is concluded efficiently and in accordance with applicable SARS policy. Thank you for your attention to this matter. I look forward to your response.
0 replies
3 months ago
Unauthorised multiple debit orders
Dear Naked Team, I am writing to formally raise concern regarding the multiple debit orders that have been run against my bank account without my authorisation. In particular, the funds were available in December; however, Naked did not process the debit orders in line with the agreed terms at that time. Notwithstanding this, several debit attempts have subsequently been made without my consent, which is unacceptable. Kindly note that sufficient funds are currently available in the account to settle the outstanding amount. Kindly confirm when you intend to process a single, authorised debit order to regularise the account. I trust that this matter can be resolved promptly and professionally. My preference is to settle this directly with Naked, without the need for further escalation to external platforms such as HelloPeter or the Insurance Ombudsman. I look forward to your urgent confirmation.
56 replies
3 months ago
Unauthorised Debit Order
I am writing to formally lodge a complaint regarding unauthorised debit orders processed on my bank account in relation to my ABSA Vehicle Finance account. It has come to my attention that an additional debit order of R524 has been deducted from my account, separate from the agreed monthly vehicle instalment. I did not authorise, consent to, nor was I informed of any additional debit order beyond the contracted monthly instalment. Furthermore, upon reviewing my bank statements, I have identified that in December 2025, ABSA Vehicle Finance appears to have debited my account twice for the monthly instalment, resulting in an over-deduction. These transactions were processed without my permission or prior notification, and therefore constitute unauthorised debits. This is both concerning and unacceptable, particularly given the regulatory obligations placed on financial institutions with respect to debit order authorisations and consumer protection. I hereby request the following: 1. A full and immediate refund of: • The unauthorised R524 debit order(s); and • The duplicated monthly instalment debited in December 2025. 2. A written explanation detailing: • The basis on which the additional R524 debit order was initiated; and • How the duplicate debit in December 2025 occurred. 3. Written confirmation that no further unauthorised debit orders will be processed on my account. Should this matter not be resolved promptly and satisfactorily, I will have no alternative but to escalate the issue to the relevant consumer protection bodies, including the Banking Ombudsman and other appropriate regulatory authorities. I trust that ABSA will treat this matter with the urgency and seriousness it warrants. I look forward to your written response and confirmation of refund within a reasonable timeframe.
112 replies
3 months ago
Customer Service Failure and Outstanding Refund
I am compelled to express my dissatisfaction with Woolworths’ customer service and delivery handling following a failed online order. I was required to reorder the same item twice, as the initial order placed on 25 December was never delivered. Despite repeated engagements, neither Woolworths customer service nor the appointed courier service has taken accountability for the failure to deliver the order or to communicate delays in a transparent and timely manner. This lack of ownership and poor coordination reflects a breakdown in basic service standards. More concerning is that, to date, I have not received a refund for the undelivered order, despite clear evidence that the delivery did not take place. As a customer, this has resulted in unnecessary inconvenience, duplication of expenditure, and a loss of confidence in the reliability of Woolworths’ online fulfillment processes. I formally request that the order placed on 25 December be refunded in full to the bank card originally used for payment, as the goods were never received. Woolworths is a trusted and premium brand, and this experience falls materially short of the service quality and accountability one would reasonably expect. I trust that this matter will be resolved promptly and that internal processes will be reviewed to prevent similar occurrences in future.
0 replies
3 months ago
Complaint Regarding Delayed Internet Installation and Connection
Dear Customer Service Team, I am writing to formally complain about the delay in the installation and connection of the internet service that I ordered two weeks ago. Despite multiple follow-up calls to your call center, I have not been given a clear or exact date for when the installation will be completed or when the internet connection will become operational. Each time I contact customer support, I receive vague responses without any concrete timeline, which has been extremely frustrating. The delay has caused serious inconvenience. Both work and school have already started, and a reliable internet connection is essential for daily responsibilities such as online meetings, assignments, and communication. The lack of service has significantly disrupted these activities, and I urgently need the internet connection to be activated as soon as possible. I kindly request immediate clarification regarding the installation schedule and a definite date when the service will be fully functional. If the delay cannot be resolved promptly, I would also appreciate information on possible compensation or alternative solutions. I expect your prompt attention to this matter and look forward to a swift resolution. Regards,
0 replies
3 months ago
Failure to Deliver Parcel, Poor Courier Management, and Unacceptable Call Centre Conduct
I am extremely disappointed with Woolworths’ handling of my recent online order, specifically in relation to delivery failures and poor customer service linked to your appointed courier, RTT / Courier IT. After receiving an SMS stating that the courier was unable to reach me, I immediately made numerous calls and emails to both RTT and Courier IT to resolve the issue. At no point did I receive a call, missed call, or any direct contact from the courier, despite claims made by a call centre agent (Hauz) that delivery attempts were unsuccessful. What makes this explanation implausible is that I placed another online order after this one, which was successfully delivered to the same address within two days. This clearly demonstrates that my contact details and delivery address are correct and accessible. My interaction with Hauz from the call centre was particularly concerning. He was unhelpful, dismissive, and displayed a gaslighting attitude, repeatedly deflecting responsibility instead of assisting with tracking the parcel or arranging redelivery. No practical steps were taken to resolve the issue, despite my repeated attempts. I wish to emphasise that I am requesting delivery of the original parcel, not a refund. The item was the last available in stock and is now sold out, meaning a refund is not an adequate or acceptable resolution. As a Woolworths customer, I expect a level of service consistent with your brand promise. This experience reflects poorly on Woolworths’ oversight of its logistics partners and its customer care standards. I am requesting: • Urgent delivery of the outstanding parcel
0 replies
Review Distribution
5 Star
1 (0.8547008547008547%)
4 Star
2 (1.7094017094017093%)
3 Star
1 (0.8547008547008547%)
2 Star
13 (11.11111111111111%)
1 Star
100 (85.47008547008546%)