Terrible customer service _NETCARE PLUS GAP COVER

I submitted a claim to NetcarePlus and am currently following up on its status. Unfortunately, there has been no clear feedback or accountability. Calls are held for extended periods with no resolution, and customer service does not allow clients to speak directly to the claims department. The process is extremely frustrating and lacks transparency. At this point, the most practical option seems to be sourcing a more advanced and responsive GAP cover.