Worst insurance ever

Worst experience ever received. I had a car accident on 01/01/2024 logged the claim same day. The insurance assessor took 3 week to state the car was a write off. They asked for additional documents i gave them the same week and 2 week later now the first full week of FEBRUARY when the car hire was expiring they claim they will hire an investigator to investigate the claim. He comes to ask questions and 2 weeks later sends his report back to the insurance on 26 Feb. Now i call the consultant and claims the claim is pending her manager as they received whats has been holding the claim back and will feedback latest Wednesday. On Wednesday they tranfer me to another consultant who says she will feedback on Thursday. On Thursday they give me a new consultant who claims the claim is under investigation. Everyday the is something new about this claim and two months has lapsed with no means of transportation. This insurance lacks transparency.