NW
New World Menlyn
Unclaimed Business
NW
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
0
Recommended: Unlikely
Review Distribution
3|6 Reviews
May '25 - Apr '26
5(50%)
4(0%)
3(0%)
2(0%)
1(50%)
5(50%)
4(0%)
3(0%)
2(0%)
1(50%)
Frequently Asked Questions About New World Menlyn
New World Menlyn has a TrustIndex of 0 out of 10 on Hellopeter, based on 6 reviews in the last 12 months. Hellopeter has tracked New World Menlyn across 27 total reviews. How is the TrustIndex calculated? →
Recent reviews (6)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLC
Leon C
1 reviews | Active since Jan 2020
17 Feb 2026, 18:54
Great customer service at New World Menlyn
Excellent Service at New World Menlyn! ⭐⭐⭐⭐⭐ I had a fantastic experience at New World Menlyn recently. I originally purchased an oven, but realized later it was the wrong model for my needs. Returning or exchanging appliances can often be a headache, but the team here made it absolutely seamless. I was assisted immediately without any hassle. A huge shoutout to Renecia from the sales team and the Defy Brand Ambassador—both were incredibly professional, helpful, and efficient. It was a genuine pleasure dealing with a team that prioritizes customer satisfaction. If you’re looking for great service and a professional atmosphere, I highly recommend them! Well done to the team! Would you like me to help you post this directly to a specific platform, or perhaps draft a formal compliment email to their management?
Helpful (0)
|Replies (0)LC
Leon C
1 reviews | Active since Jan 2020
17 Feb 2026, 18:54
Great customer service at New World Menlyn
Excellent Service at New World Menlyn! ⭐⭐⭐⭐⭐ I had a fantastic experience at New World Menlyn recently. I originally purchased an oven, but realized later it was the wrong model for my needs. Returning or exchanging appliances can often be a headache, but the team here made it absolutely seamless. I was assisted immediately without any hassle. A huge shoutout to Renecia from the sales team and the Defy Brand Ambassador—both were incredibly professional, helpful, and efficient. It was a genuine pleasure dealing with a team that prioritizes customer satisfaction. If you’re looking for great service and a professional atmosphere, I highly recommend them! Well done to the team! Would you like me to help you post this directly to a specific platform, or perhaps draft a formal compliment email to their management?
0
Replies (0)CB
Clinton B
1 reviews | Active since Jan 2020
18 Nov 2025, 14:41
newworld is poor com...
newworld is poor company and poor service aftersales is poor i am still waiting on my tv that needs to be delivered but now they just out the hole thing and doesnt give damn about this i must up and down entire time they dont phone do nothing .
Helpful (0)
|Replies (0)CB
Clinton B
1 reviews | Active since Jan 2020
18 Nov 2025, 14:41
newworld is poor com...
newworld is poor company and poor service aftersales is poor i am still waiting on my tv that needs to be delivered but now they just out the hole thing and doesnt give damn about this i must up and down entire time they dont phone do nothing .
0
Replies (0)DW
De W
1 reviews | Active since Jan 2020
24 Oct 2025, 21:13
Great Service
Wonderfull experience. I ordered two casio watches online, received order very fast even though I live in an outlying area(small town). Upon receiving order I realized that both the watches are to small for my large wrists. My mistake, never checked the case sizes. Phoned the shop and asked for a return and exchange for another watch. Daniel Roberts assisted me and booked the courier for the return. Tow days later I received my new watch, again fast and in perfect order. Thank you Daniel for delivering great service.
Helpful (0)
|Replies (0)DW
De W
1 reviews | Active since Jan 2020
24 Oct 2025, 21:13
Great Service
Wonderfull experience. I ordered two casio watches online, received order very fast even though I live in an outlying area(small town). Upon receiving order I realized that both the watches are to small for my large wrists. My mistake, never checked the case sizes. Phoned the shop and asked for a return and exchange for another watch. Daniel Roberts assisted me and booked the courier for the return. Tow days later I received my new watch, again fast and in perfect order. Thank you Daniel for delivering great service.
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Replies (0)AA
Albert A
1 reviews | Active since Jan 2020
7 Oct 2025, 19:46
Don't know what is customer service
Don't come back, don't take responsible, I bought a fridge from the. New World on the 18th Sept, got a demo.but for 2 weeks after 2 Samsung technicians come out, confirm units is demo. My wife being order vouchers. After 2weeks sil nothing I was there today, Pule don't have a backbone, Rickus screaming on guys at HQ. After 3 weeks not update or feedback. Please advise
Helpful (0)
|Replies (0)AA
Albert A
1 reviews | Active since Jan 2020
7 Oct 2025, 19:46
Don't know what is customer service
Don't come back, don't take responsible, I bought a fridge from the. New World on the 18th Sept, got a demo.but for 2 weeks after 2 Samsung technicians come out, confirm units is demo. My wife being order vouchers. After 2weeks sil nothing I was there today, Pule don't have a backbone, Rickus screaming on guys at HQ. After 3 weeks not update or feedback. Please advise
0
Replies (0)CI
Candice I
1 reviews | Active since Jan 2020
1 Aug 2025, 09:40
New fridge not working and New World Menlyn not responding regarding replacement
New World Menlyn delivered a new H310BIT fridge on the 21st of July, within that week the fridge stopped getting cold, I reported it withing the 7 day exchange period, a technician confirmed the fridge must be replaced, a week later New World till hasn't come back to me. I'm having to throw food away!!
Helpful (0)
|Replies (0)CI
Candice I
1 reviews | Active since Jan 2020
1 Aug 2025, 09:40
New fridge not working and New World Menlyn not responding regarding replacement
New World Menlyn delivered a new H310BIT fridge on the 21st of July, within that week the fridge stopped getting cold, I reported it withing the 7 day exchange period, a technician confirmed the fridge must be replaced, a week later New World till hasn't come back to me. I'm having to throw food away!!
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
11 Jun 2025, 08:00
Exceptional Service from Keenan!
Brilliant service from Keenan at New World! Super helpful, friendly, and went out of the way to assist me. It's rare to come across such genuine and professional customer service — really made my day. Thanks, Keenan!
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
11 Jun 2025, 08:00
Exceptional Service from Keenan!
Brilliant service from Keenan at New World! Super helpful, friendly, and went out of the way to assist me. It's rare to come across such genuine and professional customer service — really made my day. Thanks, Keenan!
0
Replies (0)VH
Victoria H
1 reviews | Active since Jan 2020
20 Mar 2025, 09:26
Very happy
If you’re in the market for a new TV, washing machine, or dishwasher, I highly recommend checking out New World MenlynThey offer fantastic service and are always prompt. Plus, if anything goes wrong with your TV while it’s still under warranty, they’ll do everything they can to help you out without making you wait forever. Compared to places like other stores where it can feel like you’re waiting for ages, New World really stands out for their quick support. You won’t regret choosing them—I promise! Thank you Renecia ❤️❤️❤️❤️ your are the one I want to deal with always. Your understanding and amazing knowledge and support made this a breeze
Helpful (0)
|Replies (0)VH
Victoria H
1 reviews | Active since Jan 2020
20 Mar 2025, 09:26
Very happy
If you’re in the market for a new TV, washing machine, or dishwasher, I highly recommend checking out New World MenlynThey offer fantastic service and are always prompt. Plus, if anything goes wrong with your TV while it’s still under warranty, they’ll do everything they can to help you out without making you wait forever. Compared to places like other stores where it can feel like you’re waiting for ages, New World really stands out for their quick support. You won’t regret choosing them—I promise! Thank you Renecia ❤️❤️❤️❤️ your are the one I want to deal with always. Your understanding and amazing knowledge and support made this a breeze
0
Replies (0)RP