Obtuse Management

Wanted to exchange a faulty set of headphones purchased from Zambezi Junction branch on 22 December which was a Christmas gift (very embarrassing to say the least to give something that doesn’t work). We were away in the Cape area on holiday from 23 December, and we were not here in 7 days. We were not aware of the return policy. The manager was very obtuse and unhelpful. Very poor service.