Dstv funeral cover

Worst insurer ever. My cousin passed away on the 7th and he was shot and killed.I submitted my claim on the 12th and today is the 26th but no payout has been made. I submitted all the documents and the police report and Avbob costs were paid in cash but my insurer that I’m paying almost R1000 per month still hasn’t paid me but always saying my matter has been escalated and still under investigation….if you want peace during burial,please stay away with them