Multichoice ****ing me of my money via funeral policy

This company has been deducting money from me since January 2017 for a funeral cover. when I enquire who is covered by the policy, they are telling me that no one is listed under the policy. I have been calling and emailing them to get my money paid back to me but they send me from pillar to post by telling me to call them. When I call I get though to the call centre agents that are unable to help as their job is to just escalate the matter over and over again. I walked in to the multichoice center in N1 City, even there they are unumble to help. I person by the name of itumelrng from the insureance department is not forth coming. I want my money back. I emailed the company and booked a call appointment with them they never called me. Multichoice please pay back my money.