Unhappy customer ....no rules for curfew

We as a family decided to go out this evening and Nonna's was our 1st choice much to our dismay ...we waited for our food for over an hour and a half ..almost everything that we ordered was terrible...the rib-eye steak was overcooked and served with no sides...the alfredo was so al dente seemed like it was thrown into boiling water and taken out....the pizza was so crispy and the edges so hard ...when we decided to leave we asked for the manager and only after 5 times of asking he appeared ...Ahmed was his name and all he did was complain of how full the restaurant was, which was something that they never expected this evening...he apologized so meekly about our concerns and left our table with no recourse

We left the restuarant at 9:40pm which at this time was still so busy and all the staff were present which I don't seem to understand as curfew is at 10:00pm...when we left sandton city all the restaurants were closed besides Nonna's ....I do understand that as a business especially in the hospitality industry you need to recover cost but at what cost to your employees and your customers ...