NI
Northgate Ice Rink
Unclaimed Business
NI
Northgate Ice Rink
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#13
in Education & Training
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJW
JP W
1 reviews | Active since Jan 2020
16 Feb 2025, 13:05
RUDE STAFF
I recently visited Northgate Ice Rink for the first time in almost six years. My last visit resulted in a broken arm, and at the time, the medical staff offered little to no assistance. However, that was a long time ago, and I decided to give the rink another chance. Upon arrival with my friends, we paid, entered, and proceeded to collect our skates. As per the usual process, we handed over our tickets and shoes. I was on an important business call at the time, but we had already provided everything necessary. Then, one of your staff members—a Black man in blue—gestured for my ticket again, despite the fact that I had already given it to him (which both my friends and another staff member witnessed). Instead of clarifying professionally, he sarcastically remarked, "Are you here to skate or be on the phone?" This was incredibly unprofessional. That call was with a major client, and being treated with such disrespect while handling business was unacceptable. The staff member continued with more sarcastic comments, making the interaction unnecessarily unpleasant. Later, after enjoying the rink (which I must say, was a great experience), we returned our skates around 10 PM. I greeted the same staff member politely, yet he responded in Zulu— a language I do not understand— in a tone that seemed far from welcoming. After looking at other Google reviews, it seems like this kind of poor customer service is a common occurrence, possibly involving the same staff member. If multiple visitors are experiencing the same issue, it raises serious concerns about how staff are trained to interact with customers. This was my first time back in years, and this experience left me wondering how other customers are treated daily. While I love the rink itself, the unprofessional behavior from some staff members seriously *****ed the visit. I sincerely hope management addresses this issue to ensure a more welcoming environment for all guests.
Helpful (0)
|Replies (0)JW
JP W
1 reviews | Active since Jan 2020
16 Feb 2025, 13:05
RUDE STAFF
I recently visited Northgate Ice Rink for the first time in almost six years. My last visit resulted in a broken arm, and at the time, the medical staff offered little to no assistance. However, that was a long time ago, and I decided to give the rink another chance. Upon arrival with my friends, we paid, entered, and proceeded to collect our skates. As per the usual process, we handed over our tickets and shoes. I was on an important business call at the time, but we had already provided everything necessary. Then, one of your staff members—a Black man in blue—gestured for my ticket again, despite the fact that I had already given it to him (which both my friends and another staff member witnessed). Instead of clarifying professionally, he sarcastically remarked, "Are you here to skate or be on the phone?" This was incredibly unprofessional. That call was with a major client, and being treated with such disrespect while handling business was unacceptable. The staff member continued with more sarcastic comments, making the interaction unnecessarily unpleasant. Later, after enjoying the rink (which I must say, was a great experience), we returned our skates around 10 PM. I greeted the same staff member politely, yet he responded in Zulu— a language I do not understand— in a tone that seemed far from welcoming. After looking at other Google reviews, it seems like this kind of poor customer service is a common occurrence, possibly involving the same staff member. If multiple visitors are experiencing the same issue, it raises serious concerns about how staff are trained to interact with customers. This was my first time back in years, and this experience left me wondering how other customers are treated daily. While I love the rink itself, the unprofessional behavior from some staff members seriously *****ed the visit. I sincerely hope management addresses this issue to ensure a more welcoming environment for all guests.
0
Replies (0)ME
Magdeleen E
1 reviews | Active since Jan 2020
4 Dec 2024, 18:10
*****ing alot at northgate ice rink
Be carefully they are *****ing alot there and management is doing nothing about it .be carefully...I won't recommend this outing
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Magdeleen E
1 reviews | Active since Jan 2020
4 Dec 2024, 18:10
*****ing alot at northgate ice rink
Be carefully they are *****ing alot there and management is doing nothing about it .be carefully...I won't recommend this outing
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Replies (0)TM
Themba M
1 reviews | Active since Jan 2020
9 Oct 2024, 09:41
Fun and affordable.
The ice rink is the perfect place for the family. Weather you are 2 years old, 15 or even 55! You're never too young or old to learn to ice skate! The music is upbeat and fun, but it does tend to get full during school holidays and Friday evenings, so if you want to go - leave the house early! The service is wonderful and the people there are so nice!
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Themba M
1 reviews | Active since Jan 2020
9 Oct 2024, 09:41
Fun and affordable.
The ice rink is the perfect place for the family. Weather you are 2 years old, 15 or even 55! You're never too young or old to learn to ice skate! The music is upbeat and fun, but it does tend to get full during school holidays and Friday evenings, so if you want to go - leave the house early! The service is wonderful and the people there are so nice!
0
Replies (0)DL
Dylan L
1 reviews | Active since Jan 2020
12 Nov 2023, 11:56
Suspect behaviour
Took my son for his birthday,worse place,underage children vaping in the premises right next to two children's parties,management being friends with underage children allowing this behaviour and not taking matters seriously when confrontation occurs. I would be dead ashamed of my establishment if I was them
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Dylan L
1 reviews | Active since Jan 2020
12 Nov 2023, 11:56
Suspect behaviour
Took my son for his birthday,worse place,underage children vaping in the premises right next to two children's parties,management being friends with underage children allowing this behaviour and not taking matters seriously when confrontation occurs. I would be dead ashamed of my establishment if I was them
0
Replies (0)MP
Mak P
1 reviews | Active since Jan 2020
18 Jul 2023, 06:23
Harassment by Security
I went several times to Northgate mall to pick up my wife as she works there, the other day I was waiting for her when a car quard told me am not allowed to sit or sleep in my car and I just ignored him since I was not in the mood to exchange nasty words and he left, before I knew it there was a security guard driving a car asking me why am I sitting in my car and repeat the same nonsense that am not allowed to sit or sleep in my car,I would like to emphasize this,THAT IS NONSENSE I CANNOT GO PARK MY CAR AND SIT OUTSIDE WHILE WAITING FOR HER AND AM READY TO BE ARRESTED
Helpful (0)
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Mak P
1 reviews | Active since Jan 2020
18 Jul 2023, 06:23
Harassment by Security
I went several times to Northgate mall to pick up my wife as she works there, the other day I was waiting for her when a car quard told me am not allowed to sit or sleep in my car and I just ignored him since I was not in the mood to exchange nasty words and he left, before I knew it there was a security guard driving a car asking me why am I sitting in my car and repeat the same nonsense that am not allowed to sit or sleep in my car,I would like to emphasize this,THAT IS NONSENSE I CANNOT GO PARK MY CAR AND SIT OUTSIDE WHILE WAITING FOR HER AND AM READY TO BE ARRESTED
0
Replies (0)KL
Kaamilah L
1 reviews | Active since Jan 2020
15 Nov 2022, 10:35
Dressing rooms, rest rooms and ice rink very well maintained
Had so much fun . My family had the best experience. The little kiddies had little carts that helped support them , preventing them from falling so that could also have as much fun as we did. Also they worked fast when smoothing out the ice and it also educates the kids on how the ice is smoothed out. Lovely service and we'll maintained
Helpful (0)
|Replies (0)KL
Kaamilah L
1 reviews | Active since Jan 2020
15 Nov 2022, 10:35
Dressing rooms, rest rooms and ice rink very well maintained
Had so much fun . My family had the best experience. The little kiddies had little carts that helped support them , preventing them from falling so that could also have as much fun as we did. Also they worked fast when smoothing out the ice and it also educates the kids on how the ice is smoothed out. Lovely service and we'll maintained
0
Replies (0)KK
Kauthar K
1 reviews | Active since Jan 2020
10 Sept 2022, 16:42
Dangerous Water Rink
10/11/22 - Went to the ice rink today, firstly the man at the skate hire was extremely rude and aggressive. No customer service At All ! But that is not my real gripe. We went for the 17:00 session and they had not cleaned the ice ! There is puddles of water on the ice making it EXTREMELY DANGEROUS. It was more like a water rink. Extremely disappointed with the service and dissatisfied with the facilities .
Helpful (0)
|Replies (0)KK
Kauthar K
1 reviews | Active since Jan 2020
10 Sept 2022, 16:42
Dangerous Water Rink
10/11/22 - Went to the ice rink today, firstly the man at the skate hire was extremely rude and aggressive. No customer service At All ! But that is not my real gripe. We went for the 17:00 session and they had not cleaned the ice ! There is puddles of water on the ice making it EXTREMELY DANGEROUS. It was more like a water rink. Extremely disappointed with the service and dissatisfied with the facilities .
0
Replies (0)PR
Partha R
1 reviews | Active since Jan 2020
3 Jan 2022, 16:26
Horrible skating experience
I visited the ice rink today and they gave me terrible skates! They did not do that just once but twice! The first pair of skates made me bend my legs inward to remain balanced. I am still learning to skate and I only realized this after skating for some time. I noticed it when I began to swerve in the direction that I did not intend. I told them the problem and they just gave me another pair. When I used that pair, I wobbled whilst on the ice. I was frustrated and I did not want to skate any more. I then had to leave the mall early as my kneed and calves were sore. I had to keep my legs up and not walk any where for an hour. If you are new to skating, I do not recommend going to this ice rink.
Helpful (0)
|Replies (0)PR
Partha R
1 reviews | Active since Jan 2020
3 Jan 2022, 16:26
Horrible skating experience
I visited the ice rink today and they gave me terrible skates! They did not do that just once but twice! The first pair of skates made me bend my legs inward to remain balanced. I am still learning to skate and I only realized this after skating for some time. I noticed it when I began to swerve in the direction that I did not intend. I told them the problem and they just gave me another pair. When I used that pair, I wobbled whilst on the ice. I was frustrated and I did not want to skate any more. I then had to leave the mall early as my kneed and calves were sore. I had to keep my legs up and not walk any where for an hour. If you are new to skating, I do not recommend going to this ice rink.
0
Replies (0)