Pathetic service

Went for lunch on 01-02-2026 at kwena square,restaurant was packed.We were told around 10 mins wait however we welcome to sit at the bar and order drinks which we agreed to.People arrived after us and were given seats,we were told they were people who booked,okay acceptable. Then promises were made we wont be long as they getting a table ready for us. 30mins went and still no table.Michael then came after almost 40minutes and said we just sanitising the table for you as its ready.a couple who came after us also sitting at the bar were then taken to the table which was so called being sanitised for us.Paid for our drinks and left after an hour waiting.very unprofessional i must say,be open and honest to customers say look you after number so and so in the queue so waiting time is ***x and not make a commitment you cannot fulfill. Pathetic customer service Waste of R150 on drinks By the way we visited this restaurant based on a family member’s recommendation who went for supper the night before praising their amazing food however they experienced the same scenario with the waiting time for a table and other people given priority despite them waiting in a queue for a table