NM
Novel Motor Company
Claimed Business
NM
Novel Motor Company
Claimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceFpiang.
Ford paarl is a no go! .
1 reviews | Active since Jan 2020
23 Mar 2025, 07:33
Terrible
Ford paarl is an absolute mess. Terrible service with terrible attitudes. AVOID
Helpful (0)
|Replies (0)Fpiang.
Ford paarl is a no go! .
1 reviews | Active since Jan 2020
23 Mar 2025, 07:33
Terrible
Ford paarl is an absolute mess. Terrible service with terrible attitudes. AVOID
0
Replies (0)MD
Martin D
1 reviews | Active since Jan 2020
27 Feb 2025, 16:30
Manufacturing Defect in 2017 Ford Transit Connect 1.5 TDCi
Manufacturing Defect in 2017 Ford Transit Connect 1.5 TDCi Ford South Africa Case Number: 600100021 I want to warn others about a serious manufacturing defect in the 2017 Ford Transit Connect 1.5 TDCi. The cambelt repeatedly fails well before its expected lifespan of 150,000 km - 200,000 km, leading to catastrophic engine damage and costly repairs. I am still young and saved up for years to buy this vehicle. I purchased it second-hand for R180,000, believing it would be a reliable investment for my future. I was aware that the previous owner experienced a cambelt failure at around 100,000 km, which led to a complete engine replacement by Ford. I trusted that the issue was resolved and continued driving the car with confidence. However, after just 70,000 km on the new engine, the same devastating problem occurred—the cambelt failed again, completely destroying the engine. This happened despite maintaining a full service history and using the vehicle with minimal load. Ford refuses to cover the cost of repairs, arguing that I am not a “loyal” customer because I did not service the car at their dealerships every time. This stance is unreasonable, as the cambelt failure is unrelated to routine oil changes and clearly points to a manufacturing defect. If I had known that the cambelt could fail after just 70,000 km, I would have proactively replaced it every 50,000 km to avoid this nightmare. The repair cost is R113,619, almost as much as the purchase price of the car. If I proceed with the repairs, this would be the third engine in under 8 years—an unacceptable outcome for any vehicle. As a young person who worked hard to afford this car, this is financially devastating. I simply do not have the money to cover the repairs and will likely have to s**** the vehicle, losing everything I invested. I am sharing my story to warn others: Be extremely cautious when considering a Ford vehicle. Despite overwhelming evidence of a manufacturing defect, Ford refuses to take responsibility or offer any goodwill assistance. This experience has left me with no choice but to vow never to buy a Ford vehicle again. If there is anyone who can assist me, please send me a direct message. I am receiving no support from Ford, and my vehicle is still sitting at Ford Human Motors in Bloemfontein, South Africa.
Helpful (0)
|Replies (0)MD
Martin D
1 reviews | Active since Jan 2020
27 Feb 2025, 16:30
Manufacturing Defect in 2017 Ford Transit Connect 1.5 TDCi
Manufacturing Defect in 2017 Ford Transit Connect 1.5 TDCi Ford South Africa Case Number: 600100021 I want to warn others about a serious manufacturing defect in the 2017 Ford Transit Connect 1.5 TDCi. The cambelt repeatedly fails well before its expected lifespan of 150,000 km - 200,000 km, leading to catastrophic engine damage and costly repairs. I am still young and saved up for years to buy this vehicle. I purchased it second-hand for R180,000, believing it would be a reliable investment for my future. I was aware that the previous owner experienced a cambelt failure at around 100,000 km, which led to a complete engine replacement by Ford. I trusted that the issue was resolved and continued driving the car with confidence. However, after just 70,000 km on the new engine, the same devastating problem occurred—the cambelt failed again, completely destroying the engine. This happened despite maintaining a full service history and using the vehicle with minimal load. Ford refuses to cover the cost of repairs, arguing that I am not a “loyal” customer because I did not service the car at their dealerships every time. This stance is unreasonable, as the cambelt failure is unrelated to routine oil changes and clearly points to a manufacturing defect. If I had known that the cambelt could fail after just 70,000 km, I would have proactively replaced it every 50,000 km to avoid this nightmare. The repair cost is R113,619, almost as much as the purchase price of the car. If I proceed with the repairs, this would be the third engine in under 8 years—an unacceptable outcome for any vehicle. As a young person who worked hard to afford this car, this is financially devastating. I simply do not have the money to cover the repairs and will likely have to s**** the vehicle, losing everything I invested. I am sharing my story to warn others: Be extremely cautious when considering a Ford vehicle. Despite overwhelming evidence of a manufacturing defect, Ford refuses to take responsibility or offer any goodwill assistance. This experience has left me with no choice but to vow never to buy a Ford vehicle again. If there is anyone who can assist me, please send me a direct message. I am receiving no support from Ford, and my vehicle is still sitting at Ford Human Motors in Bloemfontein, South Africa.
0
Replies (0)SG
Shrinivasan G
1 reviews | Active since Jan 2020
22 Feb 2025, 11:24
Priority based on skin colour.
3 minutes ago New Terrible service with priority given on basis of skin colour. Whilst viewing the car at a scheduled appointment, got asked to go to the waiting room for coffee even before the test test drive. Trusting the dealer we obliged. A white family arrived 30 minutes after us was given priority for viewing and a test drive. Waited 30 minutes to find out later that they decided to buy it. Long drive back to City where I will keep my business. In the future.
Helpful (0)
|Replies (0)SG
Shrinivasan G
1 reviews | Active since Jan 2020
22 Feb 2025, 11:24
Priority based on skin colour.
3 minutes ago New Terrible service with priority given on basis of skin colour. Whilst viewing the car at a scheduled appointment, got asked to go to the waiting room for coffee even before the test test drive. Trusting the dealer we obliged. A white family arrived 30 minutes after us was given priority for viewing and a test drive. Waited 30 minutes to find out later that they decided to buy it. Long drive back to City where I will keep my business. In the future.
0
Replies (0)RH
LB
Leslaine B
1 reviews | Active since Jan 2020
7 Jun 2024, 11:50
Do NOT recommend! Steer well clear!
Worst experience ever! Do not take your Ford to this Novel Ford in Paarl. Almost 2 months with my car and still no fix insight! No communication, no apologies, and certainly no sense of urgency! No courtesy car offered, just more excuses and lack of empathy. People, you do not need to take your Ford into a Ford dealer for insurance purposes, you only need to find an RMI accredited mechanic. Who usually have far superior mechanics and customer service than these generic dealerships who do not care about you or your car. Will never buy another Ford again due to these guys.
Helpful (0)
|Replies (0)LB
Leslaine B
1 reviews | Active since Jan 2020
7 Jun 2024, 11:50
Do NOT recommend! Steer well clear!
Worst experience ever! Do not take your Ford to this Novel Ford in Paarl. Almost 2 months with my car and still no fix insight! No communication, no apologies, and certainly no sense of urgency! No courtesy car offered, just more excuses and lack of empathy. People, you do not need to take your Ford into a Ford dealer for insurance purposes, you only need to find an RMI accredited mechanic. Who usually have far superior mechanics and customer service than these generic dealerships who do not care about you or your car. Will never buy another Ford again due to these guys.
0
Replies (0)AL
Andre L
1 reviews | Active since Jan 2020
21 Jul 2023, 21:24
Poor Biased and a Pathetic Customer Service
What a bad service I receieved after purchasing a car at this company totally prejudice more wanting proof of payments made and the excuses of me getting the vehicle came every contact made with the salesman. It took up to 28 days to have the car sorted to my request and what was done. Only the basics. Almost 3 weeks later and now riding with an expired temporary licence. No report on what was done. I have seen other dealerships going out of their way for their clients but this bunch beyond prejudice in this day and age. Whatever was requested was the goodwill of the manager yet in my previous business with Ford for over a decade it was part of a service. i will never recommend anyone to do business there from any of my colleagues and friends. For a cash sale over the hundred thousand totally pathetic.
Helpful (0)
|Replies (0)AL
Andre L
1 reviews | Active since Jan 2020
21 Jul 2023, 21:24
Poor Biased and a Pathetic Customer Service
What a bad service I receieved after purchasing a car at this company totally prejudice more wanting proof of payments made and the excuses of me getting the vehicle came every contact made with the salesman. It took up to 28 days to have the car sorted to my request and what was done. Only the basics. Almost 3 weeks later and now riding with an expired temporary licence. No report on what was done. I have seen other dealerships going out of their way for their clients but this bunch beyond prejudice in this day and age. Whatever was requested was the goodwill of the manager yet in my previous business with Ford for over a decade it was part of a service. i will never recommend anyone to do business there from any of my colleagues and friends. For a cash sale over the hundred thousand totally pathetic.
0
Replies (0)PP
JM
Jacques M
1 reviews | Active since Jan 2020
10 Mar 2023, 11:02
Bad Service. You are turning customers away the way you handle the sales of the Raptor Range.
I have phoned 4 dealer today. One dealer the new vehicle salesman not at work nor the manager. The dealer in the north sales agent does nit report back. (Lost the sale of a vehicle). The dealer in Windhoek has several lists for potential clients for the new Raptor. I was no4 on a list and all of a sudden no136. Why can you not do pre purchase authorization it the list is so long.
Helpful (0)
|Replies (0)JM
Jacques M
1 reviews | Active since Jan 2020
10 Mar 2023, 11:02
Bad Service. You are turning customers away the way you handle the sales of the Raptor Range.
I have phoned 4 dealer today. One dealer the new vehicle salesman not at work nor the manager. The dealer in the north sales agent does nit report back. (Lost the sale of a vehicle). The dealer in Windhoek has several lists for potential clients for the new Raptor. I was no4 on a list and all of a sudden no136. Why can you not do pre purchase authorization it the list is so long.
0
Replies (0)