Active since Jun 2021
I have been waiting for a week for a payment allocation that was paid from FNB to their FNB Account. Using all the provided details off the app. I have logged 4 x support tickets even using the AI bot to no response. Do not use this service
Last week was quite the tought week with FNB. After trying to change something on my account and being unsuccessful is turned to FNB's various helplines. From secure-chat to walking into the bank and calling in the only answer I got was "Its not on the app thus we cant help you"not helpful nor willing to take the issue further. After sending a complaint I very amazing lady named Lisa Heradien called me on Friday, she asked about what I was trying to achive and was shocked to hear tthe feedback form the other help line methodes. She then got to work and today my issue was resolved. All I can say is thank you to Lisa Heradien for getting it done and dusted, but still disappointed in the FNB process. Was a week of unnessasery struggling.
I would like to say a big thanks to service department at Novel Ford Paarl for being so understanding anf helpful sorting out my Ranger. Well done Elfie and the team.
Sanele was a champ at getting my sorted with my questions
So I was in an accident last week which was deemed not my fault. My car has been taken in for assessment at an authorized Panel beater who physically inspected the car quote came back to be over R30k more then my car is worth and I get they will look for better pricing on the car, now note that since the accident the safety and stability of car has been greatly compromised including damage to the A pillarand a major electrical problem has also been found due to the short on the light. Renasa's assessor has deemed the car repairable without without taking all of these into consideration. Thus they deem the safety of there client whom I might add has never missed a debit order less important then what the car is worth. I have been with Renasa for about 6 years and have never once had anything like this happen to me yet they I feel they deem my life less important. And believe me when the finance review comes up they are quick to raise my monthly instalments.
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