Bad car service received at NTT Toyota Thohoyandou

I had a horrible experience with NTT Toyota Thohoyandou, mind you I am receiving this bad service for the second time in a row. The first experience I thought it was because its not long since the branch was opened. But this time I think its important that I report this so that they could work on improving. I called in last Friday after receiving a reminder that my car was due and when I was booking in the car I was given a quote of R3 200 and the consultant asked if I was paying cash or and assured her that it was a cash transaction. She indicated that I can bring the car in tomorrow which was a Saturday but I must know that my car will not receive a car wash service then I opted for Monday so that I can receive that as well. On Monday when I took my car, on arrival when they were receiving the car, the quotation for the service had changed and when I questioned why it changed, the first lady to help me became angry and abandoned me about 5 minutes later another lady came and I explained my frustrations because now my quotation was R3 600 and she indicated that they will also talk with bookings section to avoid this from happening again. It was around 8 am and there were 3 cars behind mine. Later around 15h00 I called the driver to pick me from work with assumption my car was serviced, on arrival I learned that they had just started working on it, I left to fetch my 16 months old baby with the driver because it was going to take a while. On return I waited until 18h00 waiting the car, only to realise that my car was actually the last car to be serviced, how because it was not the last car on arrival but I had to accept because I was there already. The car keys were handed over to me and when I pressed them they were not opening, the lady who has been helping me took them to the technician and on return I was told it might be that the battery has been on the shelve for long hence its not working. Then when I was still trying to understand that I was informed that my car air filter was not changed because they did not have stock so they will phone me when they have one, mind you the car was booked on Friday if parts were not available they should have postponed my car check in. Now it means when the part its available while they holding my money I should go to their garage again with my petrol and time. When I thought that was all on arrival at the car my car was only washed outside, for the past 9 years of servicing my car with Toyota in Soweto and Makhado after car service, my car felt so new but this time things were just dull. I had hoped I will be asked to rate their service so that I can raise my dissatisfaction but no i receive an e-mail indicating that the dealership is happy that I am happy with their service so I am not even sure who filled the survey for me to indicate satisfaction when I am totally angry and will never return to service my car with them. I am yet to get another mechanic to check if truly the service was rended because the lady who was assisting me also indicated that they were short stuffed on the day, but still dont know how is that my problem, I am so disappointed. To date - No one has ever called to check if my car was serviced