Bad Service

To: NTT VW KIMBERLEY & NATIONAL From: Kagiso Makodi Date: 06 January 2026

REQUEST TO REVERSE VEHICLE SALE DUE TO MISREPRESENTATION AND BREACH OF AGREEMENT

Good day,

I hereby submit a formal request to reverse and cancel the vehicle sale agreement concluded at NTT Kimberley Used Cars Division, facilitated by salesperson David.

At the time of sale, David expressly marketed and confirmed that the vehicle included a R10,000 cashback incentive, which materially influenced my decision to proceed with the purchase.

After I declined add-ons (Tracker, Paint Protection, Warranty) — which I already hold through my insurer and existing tracking provider — I was informed that management allegedly withdrew the cashback incentive due to removal of add-ons. This was never disclosed upfront as a condition, and constitutes post-agreement contract variation based on undisclosed terms.

Further to this, David stated:

“I do not want to lose the sale, I will ensure you get R5,000 even if I have to pay it myself.”

We then mutually agreed that he would personally pay me R5,000 in lieu of the promised cashback. This agreement was part of the final understanding upon which the sale was concluded.

To date, no payment has been made, despite multiple undertakings.

LEGAL GROUNDS FOR REVERSAL This matter violates the following provisions of the Consumer Protection Act 68 of 2008:

Section 29 – Prohibits false, misleading, or deceptive marketing.

Section 41 – Prohibits *****ulent or dishonest misrepresentation.

Section 48 – Requires contracts to be fair, reasonable, and just.

Section 20 – Grants the consumer the right to return goods if the transaction was induced by misrepresentation.

I entered into this agreement based on false inducement and breached undertakings, making the contract defective in consent and unenforceable in fairness.

REMEDY SOUGHT I request the following:

Immediate reversal of the sale agreement, with all parties restored to their original positions.

Cancellation of any finance agreement, debit orders, or registrations linked to this sale, at no cost or penalty to myself.

Written confirmation of reversal within 5 business days from date of this letter.

Should this not be actioned, I will proceed to lodge a complaint with:

The National Consumer Commission (NCC)

The Motor Industry Ombudsman of South Africa (MIOSA)

I trust that NTT Kimberley will resolve this matter in compliance with the CPA.

Please acknowledge receipt of this letter and provide written feedback.

Kind regards, Kagiso Makodi Contact: 0744659553 - boys756@gmail.com

Please note the above message was sent to NTT VW Kimberley on 6 January, however they never got back to me, only the salesperson (David) called me (After being called in by management) trying to salvage the sale and forcing me into payment arrangement which I declined, (He sent me a R1000 a day after talking which I haven't responded to) I was expecting a call/email from NTT management after David's call but nothing came through. I called NTT VW kimberley and requested to speak to the dealer principal and I was told they are on a call, I left a mesaage requesting to be called back but till this hour I'm waiting for the call.

The vehicle has defects that are known to them that need to be fixed, additional defects were also identifed recently but I haven't shown them to the dealer as I've been a victim of ill health. The additional defects are; window motors are faulty, a knock when reversing and poor headlights,

As we speak, I'm driving a vehicle which has an expired temporary licence as I'm still waiting for a call to collect the disc and number plates.

But honestly I've reached a point where I feel NTT should take their car, cancel the sale, and pay me back my deposit.

Regards K. Makodi