Bad service just after I have transferred funds

Dear Sir/Madam,

I am writing this email with a very heavy heart regarding the service I have received from NTT Jan Smuts.

Last month, I purchased a pre-owned 2023 Kona and paid for it in cash. Due to outstanding penalties from my previous vehicle, I was advised that if I settled those penalties, the dealership would be able to extract the vehicle disc on my behalf.

To my surprise, I have now been informed that they are unable to assist with this process, even though I have already paid the penalties as advised. Furthermore, the consultant I spoke to delivered my vehicle documents without the disc and without any communication or clear guidance on the way forward.

I would therefore like to request advice on how I can obtain a refund for the administration, as the service agreed upon was not fully completed as per our agreement.

I look forward to your urgent response regarding this matter.

Kind regards, Zukiswa Phungula