Do not deliver WHAT they advertise

Dear Naledi,

Thank you for your response. I must clearly state that I do not accept a 30% store credit, nor am I interested in any in-store credit offer. I have reviewed your advertised satisfaction guarantee and refund representation (as shown in the screenshot I previously sent), and the way the product was marketed does not align with the restrictive interpretation you are now applying. The advertising creates a clear expectation of customer satisfaction protection, not a limitation solely to defective or incorrect items. Your hygiene argument does not override consumer protection rights where marketing representations are misleading or where the advertised guarantee formed part of the purchasing decision. I am therefore formally requesting a minimum refund of 50% of the purchase price as a reasonable resolution. If this matter is not resolved within 7 days, I will proceed with formal legal action, including but not limited to: Filing a complaint with the relevant consumer protection authority Initiating a chargeback through my payment provider Pursuing further legal remedies available to me This is not my preferred course of action, but I am fully prepared to proceed if necessary. Please confirm in writing within 7 days whether you will process the requested refund. Kind regards,

Frauke

Here are there mail details support@nuvita.reamaze.com Support@nuvita-care.com nuvita.reamaze.com