FM
Frauke M
Active since Sep 2024
13
Reviews
0
Industries
Reviews
13 reviews1 month ago
Misleading Adverti*****t- delivering **** products
Subject Formal Complaint: CPA Violation – Product Misrepresentation and Refund Demand Dear Naledi, Thank you for your response. I must formally dispute your decision, as it does not align with the provisions of the Consumer Protection Act (CPA). The product delivered to me is materially different from what was advertised at the time of purchase. This constitutes misleading representation, which is prohibited under the CPA. At the time of purchase, your adverti*****t expressly included a satisfaction guarantee with a promise of a refund if the customer was not satisfied. This representation formed a material part of the transaction and directly influenced my decision to place the order. Under the CPA, such representations are legally binding and cannot be overridden by internal hygiene or return policies. Where goods do not correspond with the description or promises made in marketing material, the consumer is entitled to appropriate redress, including a refund. Delivering a different product than advertised, while refusing to honour the stated guarantee, is both non-compliant with the CPA and misleading to consumers. I hereby request that this matter be reviewed in accordance with the CPA and that my refund be processed without further delay. Please note that I have already lodged a formal complaint with HelloPeter this morning. Should this matter remain unresolved, I will consider further escalation through the relevant consumer protection authorities. I would prefer to resolve this matter directly and amicably and look forward to your prompt response. Kind regards, Frauke
0 replies
1 month ago
Advertised product is a ****- delivery completely different and useless
Subject Formal Complaint: CPA Violation – Product Misrepresentation and Refund Demand Dear Naledi, Thank you for your response. I must formally dispute your decision, as it does not align with the provisions of the Consumer Protection Act (CPA). The product delivered to me is materially different from what was advertised at the time of purchase. This constitutes misleading representation, which is prohibited under the CPA. At the time of purchase, your adverti*****t expressly included a satisfaction guarantee with a promise of a refund if the customer was not satisfied. This representation formed a material part of the transaction and directly influenced my decision to place the order. Under the CPA, such representations are legally binding and cannot be overridden by internal hygiene or return policies. Where goods do not correspond with the description or promises made in marketing material, the consumer is entitled to appropriate redress, including a refund. Delivering a different product than advertised, while refusing to honour the stated guarantee, is both non-compliant with the CPA and misleading to consumers. I hereby request that this matter be reviewed in accordance with the CPA and that my refund be processed without further delay. Please note that I have already lodged a formal complaint with HelloPeter this morning. Should this matter remain unresolved, I will consider further escalation through the relevant consumer protection authorities. I would prefer to resolve this matter directly and amicably and look forward to your prompt response. Kind regards, Frauke
0 replies
2 months ago
Do not deliver WHAT they advertise
Dear Naledi, Thank you for your response. I must clearly state that I do not accept a 30% store credit, nor am I interested in any in-store credit offer. I have reviewed your advertised satisfaction guarantee and refund representation (as shown in the screenshot I previously sent), and the way the product was marketed does not align with the restrictive interpretation you are now applying. The advertising creates a clear expectation of customer satisfaction protection, not a limitation solely to defective or incorrect items. Your hygiene argument does not override consumer protection rights where marketing representations are misleading or where the advertised guarantee formed part of the purchasing decision. I am therefore formally requesting a minimum refund of 50% of the purchase price as a reasonable resolution. If this matter is not resolved within 7 days, I will proceed with formal legal action, including but not limited to: Filing a complaint with the relevant consumer protection authority Initiating a chargeback through my payment provider Pursuing further legal remedies available to me This is not my preferred course of action, but I am fully prepared to proceed if necessary. Please confirm in writing within 7 days whether you will process the requested refund. Kind regards, Frauke Here are there mail details support@nuvita.reamaze.com Support@nuvita-care.com nuvita.reamaze.com
0 replies
11 months ago
Hellopeter
I can only recommend Hellopeter🙏🙏🙏 What amazing people helping you when nobody else can do it!!! YOU ARE AWWWWWWWESOME and extremely efficient!!!! Thank you once again for being soooo competent and helpful!!!
53 replies
11 months ago
Vodacom and Hellopeter
Thank you to Hellopeter!!! Because of them, Vodacom's problem was solved!!! Ashley from Vodacom has phoned me, after not one of his colleagues could solve this simple problem!!!! Thank to Ashley from Vodacom AND A BIG THANK YOU TO HELLOPETER!!!!!!!
58 replies
11 months ago
Vodacom
I'm disappointed that Vodacom's response fails to acknowledge the facts. My contract expired on February 26th, and I had clearly informed Vodacom January 4th and through multiple phone calls that I did not want to renew it. Despite this, I was still charged for March. I reject the credit of R23.88 as it doesn't address the main issue – the incorrect charge of R256.49 for March. Since my contract ended on February 26th, I'm not liable for any charges post-expiry. I request a full refund for the March debit order. If this matter isn't resolved promptly, I'll escalate it further, including sharing my experience on social media!!!!
116 replies
11 months ago
Vodacom
Dear Sir/Madam, I'm writing to express my extreme dissatisfaction with Vodacom's service. Despite multiple visits and phone calls in February and March, clearly stating my desire to cancel my contract, I was still debited for the last payment. This is unacceptable and entirely Vodacom's fault. I request that you refund the last debit order immediately. If not, I will be forced to take further action, including sharing my experience on social media and escalating the matter to ICASA and Hellopeter! Vodacom's incompetence in handling my cancellation is appalling, and I expect a higher level of professionalism. I'm extremely unhappy about wasting my time and effort to cancel my contract on the 26th of February, only to have to continue on with this. I expect a prompt resolution to this issue. Sincerely, Frauke Müller
116 replies
17 months ago
HahnCollections@hcdr.co.za
<div>Even SABC TV licenses lawyers are useless I have sent them the affidavit too and cc them in each and every mail which I keep on writing on a daily basis now</div>
0 replies
17 months ago
SABC TV LICENCE
Mrs F Muller, Bal R795.00 on TVLic 419137765 remains unpaid. Pay via https://payat.io/qr/11303419137765 or EasyPay 920 504 191 377 651 HC Tel: 0871587955 These people do not understand that I have sent them an affidavit on the 19th of January- my TV was unrepairable damaged due to Loadshedding in September- decided NOT TO BUY a NEW TV And they keep on sending me those stupid sms's!!! What should I do so that they stop harassting me??? They make me sick!!!! And how do they get this amount?? Paid YEARLY my TV LICENCE- accept for November 2023- no TV- no payments- as easy as that!!
0 replies
17 months ago
Complaint regarding TV LICENCE
Our TV was unrairpairable after Loadshedding last year in Septembet I got an affidavit- a fo4m which has been sent to me by SABC I filled it out - a proper affidavit and have sent it back to SABC TV LICENCE Now they send me daily threads and even have handed me over to HAHNCOLLECTIONS I keep on sending them both my affidavit from January, the 19th I can send you the affidavit too as proof of my complaint Regards Frauke Müller
0 replies
Review Distribution
5 Star
4 (30.76923076923077%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
9 (69.23076923076923%)