NC
Nuvita Care
Unclaimed Business
NC
Nuvita Care
Unclaimed Business
16 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#7
in Wellness & Beauty
NPS Score
-82
Recommended: Unlikely
Review Distribution
1.3|16 Reviews
Jun '25 - May '26
5(6.3%)
4(0%)
3(0%)
2(0%)
1(93.8%)
5(6.3%)
4(0%)
3(0%)
2(0%)
1(93.8%)
Frequently Asked Questions About Nuvita Care
Nuvita Care has a TrustIndex of 0 out of 10 on Hellopeter, based on 16 reviews in the last 12 months. Hellopeter has tracked Nuvita Care across 16 total reviews. How is the TrustIndex calculated? →
Recent reviews (16)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceDS
Deborah S
1 reviews | Active since Jan 2020
12 Mar 2026, 06:46
Appalling delivery times
Shocking delivery times. I ordered from Nuvita on the 18 January, and I am still waiting for my parcel. To their credit someone always responds to emails - but the responses make no difference - it's just lip service. According to tracking information, my order has been in a sorting warehouse for the past 2 weeks - without moving. I will never order from them again.
Helpful (0)
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Deborah S
1 reviews | Active since Jan 2020
12 Mar 2026, 06:46
Appalling delivery times
Shocking delivery times. I ordered from Nuvita on the 18 January, and I am still waiting for my parcel. To their credit someone always responds to emails - but the responses make no difference - it's just lip service. According to tracking information, my order has been in a sorting warehouse for the past 2 weeks - without moving. I will never order from them again.
0
Replies (0)FM
Frauke M
1 reviews | Active since Jan 2020
11 Mar 2026, 09:23
Misleading Adverti*****t- delivering **** products
Subject Formal Complaint: CPA Violation – Product Misrepresentation and Refund Demand Dear Naledi, Thank you for your response. I must formally dispute your decision, as it does not align with the provisions of the Consumer Protection Act (CPA). The product delivered to me is materially different from what was advertised at the time of purchase. This constitutes misleading representation, which is prohibited under the CPA. At the time of purchase, your adverti*****t expressly included a satisfaction guarantee with a promise of a refund if the customer was not satisfied. This representation formed a material part of the transaction and directly influenced my decision to place the order. Under the CPA, such representations are legally binding and cannot be overridden by internal hygiene or return policies. Where goods do not correspond with the description or promises made in marketing material, the consumer is entitled to appropriate redress, including a refund. Delivering a different product than advertised, while refusing to honour the stated guarantee, is both non-compliant with the CPA and misleading to consumers. I hereby request that this matter be reviewed in accordance with the CPA and that my refund be processed without further delay. Please note that I have already lodged a formal complaint with HelloPeter this morning. Should this matter remain unresolved, I will consider further escalation through the relevant consumer protection authorities. I would prefer to resolve this matter directly and amicably and look forward to your prompt response. Kind regards, Frauke
Helpful (0)
|Replies (0)FM
Frauke M
1 reviews | Active since Jan 2020
11 Mar 2026, 09:23
Misleading Adverti*****t- delivering **** products
Subject Formal Complaint: CPA Violation – Product Misrepresentation and Refund Demand Dear Naledi, Thank you for your response. I must formally dispute your decision, as it does not align with the provisions of the Consumer Protection Act (CPA). The product delivered to me is materially different from what was advertised at the time of purchase. This constitutes misleading representation, which is prohibited under the CPA. At the time of purchase, your adverti*****t expressly included a satisfaction guarantee with a promise of a refund if the customer was not satisfied. This representation formed a material part of the transaction and directly influenced my decision to place the order. Under the CPA, such representations are legally binding and cannot be overridden by internal hygiene or return policies. Where goods do not correspond with the description or promises made in marketing material, the consumer is entitled to appropriate redress, including a refund. Delivering a different product than advertised, while refusing to honour the stated guarantee, is both non-compliant with the CPA and misleading to consumers. I hereby request that this matter be reviewed in accordance with the CPA and that my refund be processed without further delay. Please note that I have already lodged a formal complaint with HelloPeter this morning. Should this matter remain unresolved, I will consider further escalation through the relevant consumer protection authorities. I would prefer to resolve this matter directly and amicably and look forward to your prompt response. Kind regards, Frauke
0
Replies (0)FM
Frauke M
1 reviews | Active since Jan 2020
7 Mar 2026, 17:20
Advertised product is a ****- delivery completely different and useless
Subject Formal Complaint: CPA Violation – Product Misrepresentation and Refund Demand Dear Naledi, Thank you for your response. I must formally dispute your decision, as it does not align with the provisions of the Consumer Protection Act (CPA). The product delivered to me is materially different from what was advertised at the time of purchase. This constitutes misleading representation, which is prohibited under the CPA. At the time of purchase, your adverti*****t expressly included a satisfaction guarantee with a promise of a refund if the customer was not satisfied. This representation formed a material part of the transaction and directly influenced my decision to place the order. Under the CPA, such representations are legally binding and cannot be overridden by internal hygiene or return policies. Where goods do not correspond with the description or promises made in marketing material, the consumer is entitled to appropriate redress, including a refund. Delivering a different product than advertised, while refusing to honour the stated guarantee, is both non-compliant with the CPA and misleading to consumers. I hereby request that this matter be reviewed in accordance with the CPA and that my refund be processed without further delay. Please note that I have already lodged a formal complaint with HelloPeter this morning. Should this matter remain unresolved, I will consider further escalation through the relevant consumer protection authorities. I would prefer to resolve this matter directly and amicably and look forward to your prompt response. Kind regards, Frauke
Helpful (0)
|Replies (0)FM
Frauke M
1 reviews | Active since Jan 2020
7 Mar 2026, 17:20
Advertised product is a ****- delivery completely different and useless
Subject Formal Complaint: CPA Violation – Product Misrepresentation and Refund Demand Dear Naledi, Thank you for your response. I must formally dispute your decision, as it does not align with the provisions of the Consumer Protection Act (CPA). The product delivered to me is materially different from what was advertised at the time of purchase. This constitutes misleading representation, which is prohibited under the CPA. At the time of purchase, your adverti*****t expressly included a satisfaction guarantee with a promise of a refund if the customer was not satisfied. This representation formed a material part of the transaction and directly influenced my decision to place the order. Under the CPA, such representations are legally binding and cannot be overridden by internal hygiene or return policies. Where goods do not correspond with the description or promises made in marketing material, the consumer is entitled to appropriate redress, including a refund. Delivering a different product than advertised, while refusing to honour the stated guarantee, is both non-compliant with the CPA and misleading to consumers. I hereby request that this matter be reviewed in accordance with the CPA and that my refund be processed without further delay. Please note that I have already lodged a formal complaint with HelloPeter this morning. Should this matter remain unresolved, I will consider further escalation through the relevant consumer protection authorities. I would prefer to resolve this matter directly and amicably and look forward to your prompt response. Kind regards, Frauke
0
Replies (0)FM
Frauke M
1 reviews | Active since Jan 2020
26 Feb 2026, 06:40
Do not deliver WHAT they advertise
Dear Naledi, Thank you for your response. I must clearly state that I do not accept a 30% store credit, nor am I interested in any in-store credit offer. I have reviewed your advertised satisfaction guarantee and refund representation (as shown in the screenshot I previously sent), and the way the product was marketed does not align with the restrictive interpretation you are now applying. The advertising creates a clear expectation of customer satisfaction protection, not a limitation solely to defective or incorrect items. Your hygiene argument does not override consumer protection rights where marketing representations are misleading or where the advertised guarantee formed part of the purchasing decision. I am therefore formally requesting a minimum refund of 50% of the purchase price as a reasonable resolution. If this matter is not resolved within 7 days, I will proceed with formal legal action, including but not limited to: Filing a complaint with the relevant consumer protection authority Initiating a chargeback through my payment provider Pursuing further legal remedies available to me This is not my preferred course of action, but I am fully prepared to proceed if necessary. Please confirm in writing within 7 days whether you will process the requested refund. Kind regards, Frauke Here are there mail details support@nuvita.reamaze.com Support@nuvita-care.com nuvita.reamaze.com
Helpful (0)
|Replies (0)FM
Frauke M
1 reviews | Active since Jan 2020
26 Feb 2026, 06:40
Do not deliver WHAT they advertise
Dear Naledi, Thank you for your response. I must clearly state that I do not accept a 30% store credit, nor am I interested in any in-store credit offer. I have reviewed your advertised satisfaction guarantee and refund representation (as shown in the screenshot I previously sent), and the way the product was marketed does not align with the restrictive interpretation you are now applying. The advertising creates a clear expectation of customer satisfaction protection, not a limitation solely to defective or incorrect items. Your hygiene argument does not override consumer protection rights where marketing representations are misleading or where the advertised guarantee formed part of the purchasing decision. I am therefore formally requesting a minimum refund of 50% of the purchase price as a reasonable resolution. If this matter is not resolved within 7 days, I will proceed with formal legal action, including but not limited to: Filing a complaint with the relevant consumer protection authority Initiating a chargeback through my payment provider Pursuing further legal remedies available to me This is not my preferred course of action, but I am fully prepared to proceed if necessary. Please confirm in writing within 7 days whether you will process the requested refund. Kind regards, Frauke Here are there mail details support@nuvita.reamaze.com Support@nuvita-care.com nuvita.reamaze.com
0
Replies (0)NM
Nonzuzo M
1 reviews | Active since Jan 2020
9 Feb 2026, 07:27
****
I believe this company to be a ****, especially the South African branch. I ordered products on their online store worth a R1000, none of those products have been received. Communication from them is very poor. The last time I received an email, they had shared a tracking system for the products ordered. However, the tracking system is *****ulent and a misrepresentation. Do not make use of them!
Helpful (0)
|Replies (0)NM
Nonzuzo M
1 reviews | Active since Jan 2020
9 Feb 2026, 07:27
****
I believe this company to be a ****, especially the South African branch. I ordered products on their online store worth a R1000, none of those products have been received. Communication from them is very poor. The last time I received an email, they had shared a tracking system for the products ordered. However, the tracking system is *****ulent and a misrepresentation. Do not make use of them!
0
Replies (0)MW
Marius W
1 reviews | Active since Jan 2020
5 Feb 2026, 09:41
Health Product ****mers
I purchased the Tinnitus patches. Ordered two packets. The patches does not adhere to my skin at all so it doesn't work. After various emails complaining they still insist that the product is not faulty and they are refusing a refund. They are ****mers selling non-sticking patches that doesn't work. Be very carefull before ordering anything from them.
Helpful (0)
|Replies (0)MW
Marius W
1 reviews | Active since Jan 2020
5 Feb 2026, 09:41
Health Product ****mers
I purchased the Tinnitus patches. Ordered two packets. The patches does not adhere to my skin at all so it doesn't work. After various emails complaining they still insist that the product is not faulty and they are refusing a refund. They are ****mers selling non-sticking patches that doesn't work. Be very carefull before ordering anything from them.
0
Replies (0)CR
Claudette R
1 reviews | Active since Jan 2020
31 Jan 2026, 04:22
NUVITA-CARE ****!!!
Purchased a water fountain for cats online- only to find out within 5 hours of the purchase, when they answered my email that one cannot buy replacement filters, unless you purchase another machine EACH TIME. It appeared that they are based in Capetown but this is a shell company it appears, the products come from China directly. They refused to cancel the order, stating its been dispatched already within 5 hours, even though their tracking correspondence indicated, being processed, followed by being packed a few days later, then moving to shipping, then to the dock, then on the ship, regardless of how many times I requested cancellation. Apparently one has 1 hour ONLY to cancel orders that are paid for by credit or debit card- Is that even legal? They could track the order, but couldn't cancel it. More like REFUSED TO CANCEL IT. This all over Christmas and New year. Intial correspondence unducated the irder would take between 7 and 19 days to dispatch, after cancellation request this changed to 2 to 10 days (over the Christmas and New year period) Furthermore they have a 30 day money back guarentee, another **** layer...according to their advert on Facebook, however their T's and C's indicate that if you'd like to returm the parcel, it should be done within 14 days to get your money back, package must be unopened in original packaging, just send them an email and they will send you the forms and take you through the process. Another LIE. I did rhis the day it arrived. Their return policy email address returns undeliverable, their initial tracking correspondence email, and the email they used to inform me they cannot unfortunately stop the order now goes unanswered too. So I'm sitting with a priduct that arrived on 2nd January, that's unopened still in the courier box, that I can't return, and should I use it, it will be for only a month for the bargain price of R1600, because they don't supply the additional filters that need replacement for the product they ' manufacture and sell. I have informed FNB debit order dispute of this **** and I'm still waiting for their investigation into NUVITA-CARE to be finalized. Its ********* companies like this that make online purchasing a problem, and customers skeptical.
Helpful (0)
|Replies (0)CR
Claudette R
1 reviews | Active since Jan 2020
31 Jan 2026, 04:22
NUVITA-CARE ****!!!
Purchased a water fountain for cats online- only to find out within 5 hours of the purchase, when they answered my email that one cannot buy replacement filters, unless you purchase another machine EACH TIME. It appeared that they are based in Capetown but this is a shell company it appears, the products come from China directly. They refused to cancel the order, stating its been dispatched already within 5 hours, even though their tracking correspondence indicated, being processed, followed by being packed a few days later, then moving to shipping, then to the dock, then on the ship, regardless of how many times I requested cancellation. Apparently one has 1 hour ONLY to cancel orders that are paid for by credit or debit card- Is that even legal? They could track the order, but couldn't cancel it. More like REFUSED TO CANCEL IT. This all over Christmas and New year. Intial correspondence unducated the irder would take between 7 and 19 days to dispatch, after cancellation request this changed to 2 to 10 days (over the Christmas and New year period) Furthermore they have a 30 day money back guarentee, another **** layer...according to their advert on Facebook, however their T's and C's indicate that if you'd like to returm the parcel, it should be done within 14 days to get your money back, package must be unopened in original packaging, just send them an email and they will send you the forms and take you through the process. Another LIE. I did rhis the day it arrived. Their return policy email address returns undeliverable, their initial tracking correspondence email, and the email they used to inform me they cannot unfortunately stop the order now goes unanswered too. So I'm sitting with a priduct that arrived on 2nd January, that's unopened still in the courier box, that I can't return, and should I use it, it will be for only a month for the bargain price of R1600, because they don't supply the additional filters that need replacement for the product they ' manufacture and sell. I have informed FNB debit order dispute of this **** and I'm still waiting for their investigation into NUVITA-CARE to be finalized. Its ********* companies like this that make online purchasing a problem, and customers skeptical.
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Replies (0)L
Lourens
1 reviews | Active since Jan 2020
14 Jan 2026, 05:18
Nuvita Care don't care.
Do not do business with NUVITA CARE as what they advertise is not what they deliver. They refuse to do a refund on unopened merchandise. Very bad experience - their mission statement definitely isn't at all what they profess to deliver. They have your money. It's blatant dishonesty....
Helpful (0)
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Lourens
1 reviews | Active since Jan 2020
14 Jan 2026, 05:18
Nuvita Care don't care.
Do not do business with NUVITA CARE as what they advertise is not what they deliver. They refuse to do a refund on unopened merchandise. Very bad experience - their mission statement definitely isn't at all what they profess to deliver. They have your money. It's blatant dishonesty....
0
Replies (0)