NUVITA-CARE ****!!!

Purchased a water fountain for cats online- only to find out within 5 hours of the purchase, when they answered my email that one cannot buy replacement filters, unless you purchase another machine EACH TIME. It appeared that they are based in Capetown but this is a shell company it appears, the products come from China directly. They refused to cancel the order, stating its been dispatched already within 5 hours, even though their tracking correspondence indicated, being processed, followed by being packed a few days later, then moving to shipping, then to the dock, then on the ship, regardless of how many times I requested cancellation. Apparently one has 1 hour ONLY to cancel orders that are paid for by credit or debit card- Is that even legal? They could track the order, but couldn't cancel it. More like REFUSED TO CANCEL IT. This all over Christmas and New year. Intial correspondence unducated the irder would take between 7 and 19 days to dispatch, after cancellation request this changed to 2 to 10 days (over the Christmas and New year period) Furthermore they have a 30 day money back guarentee, another **** layer...according to their advert on Facebook, however their T's and C's indicate that if you'd like to returm the parcel, it should be done within 14 days to get your money back, package must be unopened in original packaging, just send them an email and they will send you the forms and take you through the process. Another LIE. I did rhis the day it arrived. Their return policy email address returns undeliverable, their initial tracking correspondence email, and the email they used to inform me they cannot unfortunately stop the order now goes unanswered too. So I'm sitting with a priduct that arrived on 2nd January, that's unopened still in the courier box, that I can't return, and should I use it, it will be for only a month for the bargain price of R1600, because they don't supply the additional filters that need replacement for the product they ' manufacture and sell. I have informed FNB debit order dispute of this **** and I'm still waiting for their investigation into NUVITA-CARE to be finalized. Its ********* companies like this that make online purchasing a problem, and customers skeptical.