Disappointing experience

Ordered high tide platters from this branch, food came without sauce, when queried with the manager and waiter, they were adamant that this meal comes without sauce. I showed them proof on the OB app where I ordered the exact same item from the same branch and it gives you an option for sauce,

The manager tried to deny and said that I ordered from Mr.D, but I showed her its the OB app. The entire meal and experience was soured due to the nonchalant attitude of the staff.

Not only that but the insinuation that I am a ****/ dishonest in front of close company was quite upsetting!

I have been a loyal customer of this branch since they have opened, to be treated like this is absolutely unacceptable.

I reported the incident via the OB website on 22/08/2025. Up to date nobody has contacted me. Hence my post here.