Springbok Retail - Bad Customer Service

I ordered 3 shirts online from their black Friday special on the 28th of November 2025. Apart from the order confirmation email, to date I have not received any further communication nor any response to my follow up emails. From my side I tried to see if the website is legit and all signs pointed to that it was. Their customer service is utterly bad seeing that the only form of reaching them is via email, which they do not respond to.