Investment payout

I have 2policies with Old Mutual as well as my siblings I cancelled one of the policies almost 3weeks ago and I still haven't been paid out. I keep getting the same respond. It will be in this week a week passed no this week and another week passed three damn weeks on and still nothing.my broker tried his best to assist and I applaud him for that but how do u expect me trust you this company to pay out with my other policies and you have failed me with one of the smallest ones.