HELPFUL GUY

Had a huge problem with my insurance claim and after a few calls ended up speaking to Luke Dunpall. He was extremely helpful and tried his very best to sort out all the problems. Although the problems are still not sorted out I am at least now on the right track and have all the necessary information to contact the correct people, and hopefully the problems will be resolved today. However, I felt I had to compliment Luke on the way he handled my call and the way he tried to help. Thank you Luke, I was ready to leave Virgin but because of you I will give it another shot!