No feedback... nocomminucations

<p>my Husband Was hijacked in Janauary. He did the police report and got the quotes needed and has sent them off the first week in Janaury after the hijacking. We are no after the 14thFebruary and i am still waiting for feedback on my claim.  The investigator has demanded that my husband meet him at the place of crime. expect him to take off work NOPAY becasue they cannot and will not accomodate customers because they are contracted out? HOW IS THAT MY PROBLEM. I sent an email on the website awaiting a return phonecall... i am still waiting?  I have requested the broker to give details ad well no details given. Is it all state secret? I am appualed at the firstly how they contract out and expect customer to jump to the investigators tune and they dont seem to accomodate the customer. The assesor also expected and my did husband drive all the way to where the assesor needed him to be? Since when do the customer have to drive to accomdate the assesor  and or the insurance company? I have NEVER heard of this BULL**** in all my life and most def so imcompetant. WHY do we pay the insurance prem? why do we have claim procesures in place...... incompetance at it very ****en best!!!!! DIGUSTING SERVICE!</p>