no good treatment from omnicover insurance

hello my husband have been trying to get response to omnicover insurance regarding the accident that took place 24 september 2019 and its been weeks we have sent all the documents and no 1 has came back from us. what we are asking to please reach to allan hes the guy who has to make the payout his e mail address is allan@omnicover.co.za we have tryed to contact them and there is no success.