OneSpark
4.2|126 reviews
PC
Phindiwe C
1 reviews | Active since Member
13 Jan 2025, 10:27
OneSpark are ******
My mother in law Somikazi Peter-Makaphela has a funeral policy with OneSpark for years, on the 28th November 2024 she submitted a claim for Mzwandile Peter who is a cousin to her and up to date she hasnt received any payout for the claim, she was told an investigation was gonna be conducted which they did contact all the relevant parties and asked all the necessary questions instead now they kwep sending message that they are sorry for the inconvenience and they are waiting for feedback from the review people, but now the premium deduction for January went off, why are they still deducting for a poOonelicynO that has a pending claim and why are thwy taking so long to payout a claim for a policy that never missed a months payment, OneSpark they are ****** and *****sers
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Replies (2)OneSpark's replyOfficial
13 Jan 2025, 10:54Hi Phindiwe,Thank you for reaching out to us.I sincerely apologize for the inconvenience you’ve experienced. I’ve already requested an update from our claims department to ensure your matter is addressed as quickly as possible.At OneSpark, we are committed to delivering a world-class claims experience, and I’m truly sorry that we’ve fallen short in your case. Please know that we are doing everything we can to resolve this promptly for you.Thank you for your patience and understanding.Sincerely,
Team OneSpark
Team OneSpark
Best regards,
OneSpark's reply13 Jan 2025, 10:54
Official
Hi Phindiwe,Thank you for reaching out to us.I sincerely apologize for the inconvenience you’ve experienced. I’ve already requested an update from our claims department to ensure your matter is addressed as quickly as possible.At OneSpark, we are committed to delivering a world-class claims experience, and I’m truly sorry that we’ve fallen short in your case. Please know that we are doing everything we can to resolve this promptly for you.Thank you for your patience and understanding.Sincerely,
Team OneSpark
Team OneSpark
Best regards,
PC
Phindiwe C's updateReviewer Update
13 Jan 2025, 13:16Sort this out immediately next I will be writing to the Ombudsman you even deduct a premium for the policy that has a pending claim what is that please refund that money as well, I WILL NEVER RECOMMEND YOUR COMPANY TO ANYONE
PC
Phindiwe C's update13 Jan 2025, 13:16
Reviewer Update
Sort this out immediately next I will be writing to the Ombudsman you even deduct a premium for the policy that has a pending claim what is that please refund that money as well, I WILL NEVER RECOMMEND YOUR COMPANY TO ANYONE