OH
Online Health Nut Shop
Unclaimed Business
OH
Online Health Nut Shop
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Wellness & Beauty
#7NPS Score
0Unlikely
Ranking
#7
in Wellness & Beauty
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
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Used this business recently? Share your experience to help others decide.
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Louise G
1 reviews | Active since Jan 2020
9 Jul 2021, 09:06
Health Nut shop service not good
I ordered Liposomal Vit C from the Health Nut Shop and was very happy with my order and the taste. I even gave a bottle to a friend who had covid and recommended it to several friends. Unfortunately I had issues with my second order (9 June) which was aagain a 3 for 2 special (which cost R955!). I opened the first bottle and it had a horrible taste (definatly not the same as the frst bottles, it tastes like a rotten naartjie, Yes I bit one that was perfect on the ouside and black and rotten on the inside, so I know the taste). I emailed the owner and informed her about it ... I had to break all 3 bottle's seals and 2 out of 3 bottles have that horrible taste). I have to add that I immediayely stored the bottles in the fridge as recommended on the bottles. I emailed her on 20 Jun. The owners reply was that it is definatelh not off. I explained again that the taste is distinctively different and really unbearable on which she replied on 21 Jun "The formulation was changed slightly on this batch to allow for more Liposomes though". I still don't understand how the taste can be so differentbif it was only slightly changed. In 22 Uuly she replied and said if I am still unhappy I can return it. But that was all the email said, no instruction on how to return and if it will be replaced. For me it is really a lot of money to throw down the drain. And I live in the middle of the bush, to spend almost a R1000 rand and then have to try and get it frim my location back with no plan as to what will happen after the return and also to spend the money to return it while it is not my fault I can't use it, is not fair. I emailed the 22 Jun and again 2 Jul with no reply back from the owner. I still feel the product deserve 5 stars (obviously not the 2 bottles which are not right), but the service and help is definately not what it should be.
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|Replies (0)LG
Louise G
1 reviews | Active since Jan 2020
9 Jul 2021, 09:06
Health Nut shop service not good
I ordered Liposomal Vit C from the Health Nut Shop and was very happy with my order and the taste. I even gave a bottle to a friend who had covid and recommended it to several friends. Unfortunately I had issues with my second order (9 June) which was aagain a 3 for 2 special (which cost R955!). I opened the first bottle and it had a horrible taste (definatly not the same as the frst bottles, it tastes like a rotten naartjie, Yes I bit one that was perfect on the ouside and black and rotten on the inside, so I know the taste). I emailed the owner and informed her about it ... I had to break all 3 bottle's seals and 2 out of 3 bottles have that horrible taste). I have to add that I immediayely stored the bottles in the fridge as recommended on the bottles. I emailed her on 20 Jun. The owners reply was that it is definatelh not off. I explained again that the taste is distinctively different and really unbearable on which she replied on 21 Jun "The formulation was changed slightly on this batch to allow for more Liposomes though". I still don't understand how the taste can be so differentbif it was only slightly changed. In 22 Uuly she replied and said if I am still unhappy I can return it. But that was all the email said, no instruction on how to return and if it will be replaced. For me it is really a lot of money to throw down the drain. And I live in the middle of the bush, to spend almost a R1000 rand and then have to try and get it frim my location back with no plan as to what will happen after the return and also to spend the money to return it while it is not my fault I can't use it, is not fair. I emailed the 22 Jun and again 2 Jul with no reply back from the owner. I still feel the product deserve 5 stars (obviously not the 2 bottles which are not right), but the service and help is definately not what it should be.
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Replies (0)