Cant believe they still opened

I visited Orientals @ Galleria Mall today with my mum. Went there after 7 years the last experience was pathetic so never went there again. Yet again pathetic. The chicken was not cooked the first time round they wanted to recook those meals I refused had to send back to make new meals. Meals came back fine. I ordered a takeaway chicken shawarma which isn't a classic wrap which I know to be a shawarma its a pita pocket the chips were thrown on top of the pita not in one corner. I asked for a glass of water 3 times until I went up to the express till and asked them for it. The owner never seems to take criticism very well always wanting to argue back with excuses for everything thats why I stopped going there many years ago. I refused to pay for "shawarma" and I asked for my bill to just pay and leave. I asked the waiter to ammend my bill for just the 2 meals drinks and dessert my mum and I had. I paid and left will never go back there not even in the next 7 years. I also still got charged R10 for chips that I didnt order I have called in and left my name and number for manager to call me still haven't received a call back.