PH
Prinisha Hemraj-Moonsamy
Active since Sep 2016
21
Reviews
0
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Reviews
21 reviews6 months ago
The Bed Shop Springfield Park
If I could give this store 0 stars I would. I purchased a bed Sun 19/10/2025. The salesman Mohammed was helpful he did tell us the bed should take around 10 working days for delivery but will keep us informed they do get deliveries within the week. My husband called in on Mon 27/10 to ask on an update and ask them to deliver on Wed 29/10 if they had received it due to him being off. The African guy answered and said they haven't received it yet. I called in on Tues 28/10 and spoke to Mohammed. He advised me they still haven't received the the bed yet and I explained to him I had been for surgery and I am on Cat 5 pain meds so I need to be informed in advance when they coming so that I dont take my tablets or I wont be awake to accept it. He advised me they should receive bed on Wed 29/10 and he will call on Thurs 30/10 to let me know when they will come with delivery. I called in Thurs 30/10 morning and spoke to the African guy again he said to me they still haven't received stock and hopefully by today or tomorrow they will receive it so he can deliver on Sat. At this stage I am honestly really frustrated because honestly how long does it take for a bed 10 days seems like a long stretch but then I get told it may go over that. I told him it needs to be done tomorrow (Fri 31/10). He advised me that they should receive the truck and he will deliver on Fri. I called again that evening to check if stock has arrived and he told me no. I fussed abit the he told me the truck is on its way and should come through on Fri but he doesnt want to commit to anything and give me false information. I sent in an email to their customer care and I recieved a call from the manager Jenny Fri 31/10 and she assured me the bed will be delivered to or I said to her I want a full refund. I called in this morning Sat 01/11 and spoke to Priscilla to ask around what time can I expect the delivery as I do have errands to run ans dont want to not be home when they arrive she told me around 1pm or maybe earlier but she will call me when they leave the shop. I called in around 12:45 to find out whats going on because I haven't received a call yet and its coming up to 1 and get told that she now cannot give me a time as to when the bed will be delivered but it will be done today, due to some delay. Theres always a story with this store. They very quick to do the sale but customer service after is pathetic. Honestly I really do regret purchasing a bed from them. My husband wanted to purchase from dial a bed because they a more reputable company and I decided to give them a try but I regret my choice. I understand the 10 working day deliver thing but honestly yourll seem to be the 1st company I came across that is really using this 10 day policy to the max and im not even upset about that im mostly upset that no one is giving us a straight answer as to when exactly the bed is going to be delivered everyone seems oblivious. Do not waste your time purchasing from them unless you happy with sub par customer service and lies after the sale. Spend that extra buck and get it from a reputable company!
213 replies
17 months ago
Disgusting Service Makro Springfield
Hi I placed and online order on Sunday. It was due to me on Tuesday. I received an email on stating order is delayed. I called the makro call center on Wednesday to ask what is the status of my order they advised me they are back logged but have 2-5 working days to fulfill my order should be delivered by Thursday or Friday latest. I called the makro call center again yesterday and the guy asked me to speak to store directly as there is s hold up in store. He gave me Makro Springfield's number. I called multiple times no answer. Eventually got through and asked for the online department they keep transferring you to departments with no answer. I then left my name number and makro order number with he lady at the switch board named Ayesha and asked her to get the online department to call me back urgently. After 30min I called back after not receiving any calls and asked for the store manager, the switchboard operator put me through to a lady by the name of Trudy she told me she is the GM. I proceeded to tell her my issue and she said she will look into it and get back to me. I explained to her that I was willing to come in yesterday (Thursday) to fetch Gazebo from store. She did get back to me and advised me that the Gazebo will be delivered to me today (Friday) . I asked her if I could hold her against her word she advised me if anything were to change she will call me. She asked me to wait for delivery sms. I didnt receive a delivery sms this morning so I tried calling the store around 10am. I asked them to put me through to online department. No surprise there was no answer. I called back and asked the switchboard operator Belinda to hand my details through to the online department and GM Trudy its urgent. After about 45min or so I received and sms and email saying my order was collected by courier. So I was expecting Wumdrop who always delivers my makro orders from store to deliver, only to receive a delivery confirmation from the courier guy. I went to track the parcel and it wasnt in transit or our for delivery. I sent Courier guy a WhatsApp message they advised me that the delivery will only be delivered next week Wednesday or Thursday! I called Makro Springfield multiple times and no answer. I had to call Makro Amanzimtoti to ask them if theres another number and the love switchboard operator there advised me there isn't another number but she will call and check if somethings wrong. I tried calling Makro Springfield after a few min and to my surprise the switchboard operator answers. I asked her if theres something wrong with their line or what she just says "not that she is aware of very rudely". I asked her to put me through to Trudy. I explained to Trudy about the delivery she advised me that she spoke to the online department manager yesterday and he advised her it will be delivered to me today. She told me she will get back to me. I waited and while and called Springfield again to ask for store manager because I wanted the store manager to know how *********** their staff is from switchboard to the GM of his store. Only to be transferred back to Trudy. She then explains to me that she is the GM's assistant. So I was confused because yesterday she told me she is the GM. I explained to her I want to speak to store manager and she tells me store manager cant help me im not the only customer having delivery issues. I continued to ask her for store manager then says she will pass on my query but store manager isn't available. I am absolutely shocked and disgusting with Springfield Makro's pathetic service. Honestly my opinion yourll shouldn't have reopened that store if they this useless! Its such a shame Makro Amanzimtoti didn't have stock of Gazebo because they always deliver on time no issues from store level. I never shopped at Springfield and im glad I didnt. Its my 1st time and this is the service? Disgraceful! That whole store is a bunch of unprofessional, *********** idiots who all deserve to be fired and replaced with more deserving people in the country who are unable to get jobs but deserve it. While these lazy people sit behind the desks and dont know hoe to do their job. They lie to customers about their titles, lie about delivery queries, dont answer calls. Its the store managers job to get involved when a customer isnt happy and has been through the right channels and still isnt getting any good news. All these people shield the store managers like they ****** royalty or something. Its their job stop to make sure customers are happy and frankly if they are unable to do that they don't deserve to be store manager. Store manager isn't only for staff but customers too and as far as im concerned customers trump staff. I understand it was black friday but Makro should have planned better to make sure every customer gets their delivery on time, employ more staff at this time to assist with queries, etc. Also yourlls issue is not mine. By Trudy mentioning im not the only customer, I dont care about other customers. I care about my order and what is owed to me. Such a shame that due to Makro Springfield all the Makro's get a bad name. Hopefully the Springfield Makro Store manager is now available for chat after this informative complaint about his/her pathetic store. DO BETTER MAKRO!!!
112 replies
26 months ago
Cant believe they still opened
I visited Orientals @ Galleria Mall today with my mum. Went there after 7 years the last experience was pathetic so never went there again. Yet again pathetic. The chicken was not cooked the first time round they wanted to recook those meals I refused had to send back to make new meals. Meals came back fine. I ordered a takeaway chicken shawarma which isn't a classic wrap which I know to be a shawarma its a pita pocket the chips were thrown on top of the pita not in one corner. I asked for a glass of water 3 times until I went up to the express till and asked them for it. The owner never seems to take criticism very well always wanting to argue back with excuses for everything thats why I stopped going there many years ago. I refused to pay for "shawarma" and I asked for my bill to just pay and leave. I asked the waiter to ammend my bill for just the 2 meals drinks and dessert my mum and I had. I paid and left will never go back there not even in the next 7 years. I also still got charged R10 for chips that I didnt order I have called in and left my name and number for manager to call me still haven't received a call back.
0 replies
28 months ago
Yaga
Great company. Helping people to sell & purchase. Very safe, easy to use and quick responses on questions
0 replies
49 months ago
Quick response via w...
Quick response via whatsapp and with the towing company as well
74 replies
64 months ago
PATHETIC ONLINE SHOPPING EXPERIENCES
I ordered a Salton 5L air cooler online for R299 on 20/01/2021. I get an email yesterday to say that it was an error and the cannot honor the order due to the error, I now see the updated price which is R1499. What type of error is that? It's not my issue if they made a mistake they need need to take responsibility for their error and honor my order. This is the third issue I'm having with HiFi Corp online. I purchased a sewing machine from them in December 2020 and the sale price was R1299 a few weeks later I see the normal price is R1299. I took it back to the store to return. And last week Friday I wanted to purchase a deep freezer and the site kept giving me an error issue, upon chatting to a guy named Rob via the site chat services and he said that apparently there was no stock so I questioned why it was still on the site he said it was apparently in the process off being removed off the site. The freezer is still currently up on the site. They always got excuses for everything.
0 replies
64 months ago
PATHETIC ONLINE SERVICE
I ordered a Salton air coolers online for R299 yesterday. I get an email today to say that it was an error and the cannot honor the order due to the error. It's not my issue if they made a mistake they need need to take responsibility for their error and honor my order. This is the third issue I'm having with HiFi Corp online. I purchased a sewing machine from them in December 2020 and the sale price was R1299 a few weeks later I see the normal price is R1299. I took it back to the store to return. And last week Friday I wanted to purchase a deep freezer and the site kept giving me an error issue, upon chatting to a guy named Rob via the site chat services and he said that apparently there was no stock so I questioned why it was still on the site he said it was apparently in the process off being removed off the site. They always got excuses for everything.
0 replies
64 months ago
Pathetic online service
I ordered a Salton air coolers online for R299 yesterday. I get an email today to say that it was an error and the cannot honour the order due to the error. It's not my issue if they made a mistake they need need to take responsibility for their error and honour my order. This is the third issue I'm having with HiFi Corp online. I purchased a sewing machine from them in December 2020 and the sale price was R1299 a few weeks later I see the normal price is R1299. I took it back to the store to return. And last week Friday I wanted to purchase a deep freezer and the site kept giving me an error issue, upon chatting to a guy named Rob via the site chat services and he said that apparently there was no stock so I questioned why it was still on the site he said it was apparently in the process off being removed off the site. They always got excuses for everything.
0 replies
65 months ago
Disgusting Delivery Service from Courier It
I was sent an sms to say my package is out on delivery today. I used the tracking link that was sent via sms to check where my parcel was and it said that my delivery date is changed to tomorrow. Upon calling customer services they advised me the driver was involved in an attempted hijacking. I explained to him that I took a days leave so that I'm available for collection and I need it today I can't take another day off tomorrow. The customer services agent advised me to call the dbn branch to arrange that. I had been calling the DBN branch from 10:45 and tried non stop only to have my call answered at 11:28. The lady at the board put me through to a delivery manager and eventually the call got cut. I tried again and the lady took my tracking number and tried to assist but she wasn't helpful. We got into an argument and clearly she couldn't handle the heat she cut the call on me. I called again and there was another lady by the name of Valentine that answered i asked her for the ladys name that cut the call on me and she said it was Elisa. I need my delivery to be sent out to me as promised on the sms. The company is also very unprofessional as they couldn't even let me know about the delay. I just received a call from the branch manager Riana who is making her problem my problem. I understand that it's an unforseen issue but it's not my problem they should have better and more efficient processes put in place so that if someone is unable to deliver they have some one else that can
0 replies
66 months ago
DISGUSTING SERVICE RECIEVED AFTER BEING DELIVERED A DAMAGED R22000 GEL LEATHER SUITE FROM TEDS!
I purchased an Arizona Brown ANIL Gel Leather Suite/Console Rocker which costed R22 000 from Teds @ Arbour Crossing on the 15/09/2020, Vanessa our sales person advised us that she could only do the delivery for us on the 19/09/2020, but we advised her that we were unavailable and needed a closer delivery date. She managed to get us a delivery date for the 18/09/2020 . The suite was delivered to us on 18/09/2020 around 2pm. Upon arrival my husband noticed that the console lid was missing. He informed the delivery guy and they phoned their manager Marshal who advised us that he can only send the lid out the next day. My husband advised them that they need to come with it before 10am on the 19/09/2020 as we weren't going to be available after. The delivery guys did bring the missing lid the next day just after around 9am. My husband and I had shortly left for JHB. We came back home on 01/10/2020. I was wiping off the delivery dust of my sofa's on the 02/10/2020 where I noticed 2 scratches on the console backrest. I immediately called my husband who was at work and informed him. He was trying to get a hold of Ted's Galleria for 2 days and finally got a hold of them on the 04/10/2020 where he spoke to Bryan. He didn't get any feedback so he called again on the 05/10/2020 and logged in another query. He was then contacted by a lady from Teds customer service who asked my husband to send her a picture of the scratched area. He forwarded her that and they have been liaising ever since. She wanted us to pay R650 to get the scratches repaired and my husband questioned it. Her reply was because it was not documented on the delivery invoice. My husband explained to her that due to the missing console lid he was occupied in worrying about that. They refused to budge and I had asked him to get the regional managers number, they couldn't hand out his number but the lady passed on his email address to us. That's when I stepped in and took over this query as it was hard for my husband to deal with this while being at work. On the 26/10/2020 I contacted Ted's Arbour Crossing once more and spoke to store manager Rodger, he told me that he will get in contact with the regional manager and get him to call me back before end of day. It was 4:20pm and I had sent Andrew who is the regional manager of Teds an email to advise him that I expected a call from him, as this query is going on from the beginning of October. He responded to me via email that evening stating that its "prominent" and in a "prominent location" and not something that could have been missed. I replied back and explained that we cant see it until we get closer to the backrest. As well as we weren't at home for a few days and when we got back i noticed it and tried to get a hold of them immediately. I also stated that he was supposed to call me before end of business and he didn't, and I requested a call. I receive a call from Andrew the next day, who blunt out accused me for the scratches. He also passed and accusation of it looking like cat scratches which really angered me because for a regional manager he clearly wasn't professional, because you cant pass accusations without proof!. I then explained to him that these 2 scratches are on the head rest of the console where no one sits. Also there are 2 scratches usually if done by mistake there should have been 1 and not that long in length. I also explained to him that the sofa's are dark brown and have a scratch like material to begin with so its very easy to miss. I also laughed at him regarded the cat accusation because I explained to him that I live in a flat and the lease doesn't allow us to have pets. My husband and I are the only 2 people that live here and that we don't even have kids. After listening to that Andrew decided to come out to me to assess the scratch on his own. He arranged to meet with me on 31/10/2020 @ 8am, which he honored and it was much appreciated. Andrew agreed himself upon arrival that he also couldn't see the scratch and that it was difficult to notice, he agreed to replace the console for me. As he said mentioned getting a whole new 2 seater will be too much of work and take a lot of time. I agreed despite wanted a new 2 seater as this query was going on for a month and it was emotionally draining us. I just wanted it to be over. Andrew advised me before leaving that he will speak to the warehouse on Monday and get this issue sorted out within the week. I was very happy and relieved to hear this. On Monday 02/11/2020 I sent Andrew in an email to query as to when I could expect the guys to come out to me. I didn't receive a response so I sent a follow up email the next day 03/11/2020. Andrew only responds to me on 04/11/2020 morning. Apologizing as he had been "crazy" and asked a lady named Nitasha to advise as to when they can send out someone to do the replacement. I advised them that I was only available for the next 3 days and not on the weekend. Nitasha only responded around 2pm that afternoon to advise that some one could only come to me on the 10/11/2020 which is another week to wait and I declined. I explained to her via email and telephonically that I have been waiting from the beginning of October and this issue has already been going on for a whole month now. I asked her to get Andrew to call me ASAP. Nitasha advised me that they were trying to see if a bakkie could com out on the 05/11/2020. If not she advised me that Andrew was going to come on 06/11/2020. There were a few calls that I had done to Nitasha that afternoon and I advised her that I'm posting this disgusting service about them on Hello Peter, because I couldn't understand why everything with Ted's had to be an argument situation from my side to get acceptable feedback. She told me that if I negatively posted about Teds it will stop the whole process of getting the backrest replaced as their lawyers will have to get involved and it will take longer to get this query sorted out. I asked her not to threaten me as its my right to post a negative review about them as I had a very bad experience dealing with them. At this point I decided its not fair that I only get a lid replaced then a console so I requested a whole brand new 2 seater from Andrew. Because as a customer I was treated very unfairly. There was a guy by the name of Vinny that came out today 06/11/2020 and replaced my console back rest. But I am not happy about how all this went down to actually get this sorted out. It has been a very stressful situation for me and it was unwanted. I spent R22 000 on a sofa on Ted's and during lock down where things are hard and quite for all companies instead of them appreciating my sale and the amount spent. I get bad service all round from everyone my husband and I dealt with at Ted's. It's such a shame to know that such a renowned store like Ted's Home Store treated my husband and I, who are customers so badly. We were accused without proof, I received very unprofessional responses from Andrew stating he regrets authorizing the exchange, that I was being unreasonable and causing him pressure on scratches that are only visible under torchlight. I am very disappointed with Andrew being a regional manager and acting like he's a victim in this whole situation. And the worst part of this whole issue is that I didn't feel like a customer I felt like I owed them something. When it was the other way around. It's quite clear that Ted's as a whole from the bottom right to the top does not have basic customer service skills especially their highest manager Andrew which is quite disgusting. I have all the email responses received by Andrew and his responses are very unprofessional. He kept making it seem as he has done me a favor. Stating that he authorized this replacement out of "Goodwill". I have basic proof that its not a fault from my side but they are so adamant in accusing us time and again. I am not satisfied one bit with my purchase or service received from Teds. And detachable parts or not as a customer that might I add likes everything to be perfect I was sold a damaged 2 seater rocker ,console Arizona Brown ANIL Gel Leather suite from Teds from the very start and it all started with a missing lid! I need someone higher that Andrew to get involved in this case from Teds regarding this matter ASAP.
0 replies
Review Distribution
5 Star
2 (9.523809523809524%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
19 (90.47619047619048%)