Disgusting management attitude

I am writing to formally complain about the unacceptable service and food quality my group and I experienced at your restaurant on 5 November. What was meant to be an enjoyable meal turned into a deeply frustrating and disappointing experience.

We arrived at around 9:30 a.m. and were among the first customers of the day. We placed an order for six mutton bunny chows, and our waiter informed us that it would take about 25 minutes to prepare as the food was being freshly cooked. We were patient and willing to wait.

However, after waiting 45 minutes, we enquired at the counter and were told to wait another 20 minutes. The delay continued with no communication or apology from staff. By this point, we had already been waiting for over an hour and a half.

I then asked to speak to the manager, hoping to get a clear explanation or at least an apology. Instead, I was met with rudeness and complete unprofessionalism. The manager arrogantly said he couldn’t say when the food would be ready and even remarked, “If the waitress told you the bunny isn’t ready, why did you order it?” This kind of attitude is completely disrespectful to paying customers and shows a total lack of customer service.

After a four-hour wait, our food was finally served. Unfortunately, it was a complete disaster. The bunnies were floating in watery gravy, the taste was bland, and the amount of artificial food colouring was shocking. It was inedible and certainly not worth the time, effort, or money we spent.