DP
Delaine P
Active since Nov 2021
5
Reviews
0
Industries
Reviews
5 reviews4 months ago
Webafrica pathetic service and communication
Please note I had initially contacted webafrica in November for assistance of the pricing plan had i received a better price with ab alternative provider, webafrica mathced the price of R399, after a week the price plan that they had intially gave me they had cancelled this offer I had tried contacting them they put me on hold transferring me to various departments and i was placed on hold the entire day without any assistance i the same experience yesterday waiting over 4 hours i have also being trying get assistance with my router being buffering and going offline constantly the signal is slow . The service and communication is extremely poor
0 replies
5 months ago
Disgusting management attitude
I am writing to formally complain about the unacceptable service and food quality my group and I experienced at your restaurant on 5 November. What was meant to be an enjoyable meal turned into a deeply frustrating and disappointing experience. We arrived at around 9:30 a.m. and were among the first customers of the day. We placed an order for six mutton bunny chows, and our waiter informed us that it would take about 25 minutes to prepare as the food was being freshly cooked. We were patient and willing to wait. However, after waiting 45 minutes, we enquired at the counter and were told to wait another 20 minutes. The delay continued with no communication or apology from staff. By this point, we had already been waiting for over an hour and a half. I then asked to speak to the manager, hoping to get a clear explanation or at least an apology. Instead, I was met with rudeness and complete unprofessionalism. The manager arrogantly said he couldn’t say when the food would be ready and even remarked, “If the waitress told you the bunny isn’t ready, why did you order it?” This kind of attitude is completely disrespectful to paying customers and shows a total lack of customer service. After a four-hour wait, our food was finally served. Unfortunately, it was a complete disaster. The bunnies were floating in watery gravy, the taste was bland, and the amount of artificial food colouring was shocking. It was inedible and certainly not worth the time, effort, or money we spent.
0 replies
6 months ago
Pricing issue
Pricing Discrepancy and Exchange Issue Dear Clicks Customer Care, I am writing to bring to your attention a concern I recently experienced at your store at Galleria and Arbour crossing in Durban I purchased the yardley powder on 13 sep 2025 at the shelf-displayed price of R229 At the till, the system reflected a higher price, however, the cashier correctly honored the displayed shelf price by overriding it, When I later returned to exchange the item for the exact same product, I was informed that I would be charged the new system price instead of the price originally paid. This does not appear to be in line with the CPA, which states that the lower displayed price must be honored when there is a discrepancy. Since this was not a different product but a direct replacement, I should not be penalized by being asked to pay the new higher price. Kindly advise. Thank you for your attention, and I look forward to your feedback
0 replies
7 months ago
Cash back issues
I am writing to express my disappointment regarding the handling of my cashback reward. I had a R1000 cashback voucher from the loyalty rewards program with an expiry date of 13 September. However, on the very day I attempted to redeem it, the voucher was unexpectedly cancelled. The store staff tried to assist me by contacting customer care, and I was advised to send an email with proof of the cashback, which I did immediately. It has now been over two weeks, and I have still not received any feedback or resolution. This lack of response is extremely frustrating and reflects very poorly on the service. I kindly request that this matter be addressed urgently, and that my cashback reward of R1000 be reinstated or credited without further delay.
0 replies
54 months ago
Pathetic service
HAVE BEING HAVING CONSTANT CONNECTION ISSUES REGARDS TO THE SPEED AND NOT PICKING THE SPEED CONSTANTLY NO SERVICE ,TRIED TO CONTACT WEBAFRICA STILL WAITING FOR AN AGENT TO CONTACT ME. TOTALLY PATHETIC SERVICE AND POOR COMMUNICATION!
0 replies
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1 Star
5 (100%)