Three Course Valentines Dinner Disaster

A three course valentine's dinner for two, with an eat as much as you like buffet for the main course, was advertised by Oscar's Resturant in Stephen Dlamini Road (ex Essenwood Road) Durban via Groupon. We booked with a table of 18 other friends. Patrons had been lied to in that there were no starters. The restaurant was completely overbooked to the point that it was almost impossible to move between tables to get to the Buffet. By 7:30pm the food on the buffet had run out (there was rice and potatoes from a curry left when I got to the buffet table at 7:15pm). My wife and I ate no starter and no main course. The staff on hand said that the owner was not available for complaints. Demands for a refund of monies paid were denied by the staff present and the many angry patrons were asked to write their complaints on scraps of paper for the owner. Patrons were then told that there was no dessert either. After many complaints by patrons staff announced that trifle would be served. Small bowls of trifle and ice-cream then appeared. There was insufficient cutlery and crockery for guests resulting in patrons waiting for glasses and plates, which were coming out of the kitchen wet