Valentine's dinner nightmare!

I booked a special buffet dinner that Oscars in Essenwood was offering after seeing an advert in the media. My gf and I was looking forward for the evening because it was Valentines day. Unfortunately the restaurant was not what I expected, they experienced load shedding and thus resulted to the food being cold. being it valentines and knowing about load shedding, Oscars should of been prepared by having back up generators. there were also flies around and the place was dirty. The restaurant was expected to be upmarket given that it is situated in an upmarket area but it wasn't.. The place was overcrowded and there was a long que to the buffet, when we eventually got to the buffet and looked at the food condition, we decided to leave. I asked for a refund but they refused. We left hungry and tried to go elsewhere for a meal but every place was fully booked and crowded. At the end, we had to settle for a steers burger. It was our first valentine and it turned out to be a disaster. This restaurant tends to put on a classy front but it is far from it! I want my R300 back from the restaurant!