KN
Karen N
Active since Nov 2010
15
Reviews
0
Industries
Reviews
15 reviews1 month ago
****** by Takealot!
I ordered an item along with a whole lot of other items. I then received a delayed notification email regarding this item, which said it will be delivered separately. However, when I received the other items, the delivery order on the site said that this item is scheduled to be delivered with the rest of the items. However, it did not arrive along with the others. I sent Takealot an email to explain that I did not receive it and they said they will investigate. After a few days, they reply to say that upon investigation and video footage, they found the item to be packaged and delivered to me and nothing was missing. I requested to view this video footage because clearly this item was not delivered to me and it seems like Takealot does not want to take responsibilty for it. So basically, I was ****** by them! If this is not resolved, I will be opening a case against them!
0 replies
4 months ago
Stingy and arrogant bank
Utterly disgusted at the don't care attitude of bank that I have been loyal to for over 20 years. I have a few accounts with them plus a credit card and yet I do not qualify anymore for any travel airport benefits. I am paying so much for fees but yet I do not see any benefits. They have changed the benefit rules and made it a lot harder. I used to defend this bank a lot. Not anymore! Fnb do not respect or look after their clients. I complained on why I am on a low level on ebucks yet I use my card and spend so much but management said they can't do anything. I am very heartbroken to be treated like this by my bank. I will be changing to absa!
106 replies
26 months ago
Lack of interest contacting customers!
I asked ooba home loans to contact me, which initially they tried to do but I was in a meeting. An agent, named Nicole Abrahams emailed to send me an application to complete. I rep**** back to find out more information, but she hasn't rep**** as yet and its been a few days. I even tried to phone but I was put on switchboard. I even sent a call me back request on the website but nobody as called as yet. I am very disappointed with the lack of communication. I am looking at a property that I might be keen on and would like to know where I stand with getting approved. Disappointing service so far!
58 replies
38 months ago
BE AWARE: Affinity is crooked when it comes to cancellation!!!!
Hi, I am highly frustrated with the level of service I have received from affinity. The process for cancellation is horrendous! I cancelled my granddaughters policy in January, she is no longer a junior and is now over 18. They said someone will call to speak to me regarding the cancellation but nobody did, so I assumed that after I called, it will be cancelled. I was then debited at the beginning of March. I tried to reverse through my bank but they said that affinity has put a mandate on it, which is not right to do and feel that is very crooked of affinity. I have sent numerous emails and made calls about my cancellation and reversal but all I get are generated ticket numbers, nobody responds! Finally, I managed to speak to someone last week and they said the reversal will be done in two days and they will send a cancellation confirmation email. Which I did not receive either as yet! My granddaughter is already with another medical aid, and now I am paying for both because affinity does not want to process the cancellation and give my money back! They are purposely being difficult and will now resort to contacting the ombudsman and the media if this is not solved this week!
53 replies
40 months ago
Appalling funeral service received!
We as a family of the deceased who take a funeral policy with AVBOB are shocked and disgusted with the service we received from AVBOB. Does AVBOB treat all old people like trash when they pass away? This was very heartbreaking for us and left us in tears. Firstly, the consultant we worked with was not very friendly and caring, she answered all our queries but in a very cold manner! Secondly, it seems like avbob 'swindles' old folks to take their policies, assuring them that a lot will be covered but this was not the case when we went to make funeral arrangements. Thirdly, we were forced to use Stellawood cemetery because AVBOB only deals with that particular place. The chapel in the cemetery that we used for the service was dilapidated. Fourthly, the coffin given was shabby and very cheap looking and it differed from the one we selected. We do understand that the policy only allows for standard coffins, but this was below standard grade. Then AVBOB told us that we must give the time when we would like the service to start, which we did (2pm), next day after we already sent invites, they said we can only have it at 2.30 cos there is another funeral service before, which was a lie, There was no other service before us. The worst part of all was that our deceased loved one arrived at the funeral in a dirty, shabby mortuary van instead of he****!!!!! We naturally assumed that the deceased would obviously come in an he**** so therefore it was not necessary to double check this aspect before-hand, since this is standard funeral procedure in which a body arrives at a funeral in a he****!! This left us totally embarrassed and heart sore that our loved one was transported to their funeral in this manner! In fact, this even caused a delay with the body arriving late to the funeral because our family member insisted that they at least wash that van before leaving to the funeral. this delay, caused us to have limited time for the service and we ended up rushing through it! This review is a warning to everyone not to take funeral policies with AVBOB, they also go into the retirement homes and convince old people to take their policies, please at least ensure you record conversations with them when explaining what they offer. Our extended families and families who arrived from overseas was appalled with the service from AVBOB!
396 replies
55 months ago
Horrible pharmacy experience
I never came across such a rude and unfriendly pharmacy manager in my life. I had to go to clicks to get urgent medication for my baby that the pead prescribed and had to leave my sick crying baby with my neighbor to go out and get the meds quickly. Firstly when I arrived at Durban north clicks, I took a ticket and then noticed there were no staff at the counters and people were waiting. Finally after a while the pharmacist came out and tended to the people in front of me. Then the next staff member comes and selects the person in the back of me yet I was next, when I enquired she mumbled in an unfriendly tone that she is seeing to self medication people first and I was wait for the other pharmacist. At first I thought that she was probably just an assistant and not a pharmacist who isn't authorized to give out prescription medications. She continued to serve three other people who came way after me, even saw to self collection tickets. When I looked closer at her badge I noticed she is the pharmacy manager which means that she is a pharmacist as well. She could of saw to me knowing and seeing how long I'm waiting. I asked her why there isn't anyone else to at the other tills and only one pharmacist seeing to the prescription medication. She just looked at me without answering and ignored me completely and proceeded to tend to the next customer. As a manager, she could see I'm in a hurry and agitated but she didn't care. Just treated me like I'm invisible and didn't matter. I asked to speak to the store manager but he was not available so I complained to the assistant manager. I felt very hurt and angry on how I was to feel that I actually cried and walked out of the store. I will never ever go back there and will ensure nobody else I know supports that pharmacy. Besides this situation, every time I go there, there's hardly staff and they are extremely slow!!!
0 replies
57 months ago
Amazing nappy brand
I simply love the pick n pay tiny tots nappies. It's the best nappies I have used and the most reliable compared to the leading brands. Please have more stock on shelves as it's hard to get at times. The pull ups are also amazing but I don't see it anymore? Please bring it back. #WIN
265 replies
64 months ago
Mr D are making themselves look like thieves!!
I requested a refund for a failed order and still did not receive it. I was told it was done but its been over a week and I still did not receive the payout. I sent numerous emails but not getting a response. This seems like theft and fraud to me, very disappointed because I held Mr D at high regard. I even sent screenshots of my bank statement to show I did not receive the payment but nobody bothered to reply. I want my money now!!
0 replies
68 months ago
Fnb is the most heartless and ruthless bank!!!
I applied for the covid 19 cash relief months ago but I was not approved and didn't hear anything from fnb. Now I've suddenly been approved and the cash relief account is now opened, without asking me if I still need it or whether they should still proceed with the relief. My household income has now been restored so I don't need the relief anymore. Fnb wasn't there for me when I really needed them. Besides, all the other banks gave payment breaks except for fnb, instead of offering a break they came up with a scheme to get you more in debt by making you pay back that relief money! Now I'm stuck with this relief account, they paid for one installment so far. when I'm trying to cancel this relief plan, I'm told to pay the settlement. I don't mind giving back that one installment they paid, but this settlement amount is more than double that amount. This isn't fair to us loyal, long standing customers. I tried to lodge a complaint but seem to be going nowhere! Fnb are money hungry and a coniving bank. They should change their slogan because the last thing they do is help their customers in need. Very disgusted! Will be contacting the ombudsman if I don't get a response and clear this up. They were meant to call me about this matter but did not get a call yet and it's been more two weeks.
106 replies
72 months ago
No sympathy from fnb during Covid-19!
I am very disappointed with the lack of empathy from fnb after being a loyal customer for so many years and I took up credit with fnb over the years and paid it off. I applied for the Covid-19 relief because my husband has become unemployed due to the pandemic, he helped me paid the loan installment and even though I am still employed, without his salary our household income has greatly been affected. That does not mean that because I am employed, I cannot be assisted, we are still being indirectly affected tremendously. I applied for the Covid-19 relief and attached a motivational letter to describe my situation. I was given a message to say that I have successfully and I am in step 5, I even accepted the contract. But did not hear anything for so many days after accepting the contract. I contacted a banker and they said that my application was unsuccessful. This does not make sense, its really appalling for fnb to do this to me when I need their help at the most crucial time!
105 replies
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5 Star
1 (6.666666666666667%)
4 Star
0 (0%)
3 Star
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2 Star
3 (20%)
1 Star
11 (73.33333333333333%)