OO
Osmans Optical
Claimed Business
OO
Osmans Optical
Claimed Business
5 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#14
in Health & Medical
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|5 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Osmans Optical
Osmans Optical has a TrustIndex of 0 out of 10 on Hellopeter, based on 5 reviews in the last 12 months. Hellopeter has tracked Osmans Optical across 44 total reviews. How is the TrustIndex calculated? →
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceIA
Ish A
1 reviews | Active since Jan 2020
20 Feb 2026, 10:13
Pathetic all round Service
Don't waste your time going to Osman's Optical in Stonehill Crossing , their service is pathetic, the quality of their frames is so inferior and in my opinion the reading glasses bought at clicks or Dischem exceeds the quality of Osman's Optical at Stonehill Crossing. When you go there with complains about frame problems or even strength of glasses the optician who works there has a don't care attitude and blames the customer for breaking the frame . Also they don't give you the correct strength of glasses. In my opinion they deserve a zero rating
Helpful (0)
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Ish A
1 reviews | Active since Jan 2020
20 Feb 2026, 10:13
Pathetic all round Service
Don't waste your time going to Osman's Optical in Stonehill Crossing , their service is pathetic, the quality of their frames is so inferior and in my opinion the reading glasses bought at clicks or Dischem exceeds the quality of Osman's Optical at Stonehill Crossing. When you go there with complains about frame problems or even strength of glasses the optician who works there has a don't care attitude and blames the customer for breaking the frame . Also they don't give you the correct strength of glasses. In my opinion they deserve a zero rating
0
Replies (0)AF
Alan F
1 reviews | Active since Jan 2020
22 Nov 2025, 06:38
Glasses
Giod day.i had a bad experience with osmans at northmead health centre.i had a pair off glasses made and eye test done.when i recieved the glasses i notived that the left arm was broken and fixed.put in a complaint and they send the glasses back to the lab witch they told me that a new frame has been ordered.waited 2 weeks and got the glasses back,allingment of the arms is still not fixed,the one lense is sticking out off the frame more then the other one.really not happy with the sercive i recieved.had to pay 3000 rand cash as i do not have a medical aid.now i am struggling with management to get this sorted out
Helpful (0)
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Alan F
1 reviews | Active since Jan 2020
22 Nov 2025, 06:38
Glasses
Giod day.i had a bad experience with osmans at northmead health centre.i had a pair off glasses made and eye test done.when i recieved the glasses i notived that the left arm was broken and fixed.put in a complaint and they send the glasses back to the lab witch they told me that a new frame has been ordered.waited 2 weeks and got the glasses back,allingment of the arms is still not fixed,the one lense is sticking out off the frame more then the other one.really not happy with the sercive i recieved.had to pay 3000 rand cash as i do not have a medical aid.now i am struggling with management to get this sorted out
0
Replies (0)MP
MERISA P
1 reviews | Active since Jan 2020
18 Aug 2025, 14:02
suppliers not helping
its more the supplier I want to report then osmans. I truly need my contacts - and for some reason the lenses they supp**** Osmans I cannot see through - they tested and saw the strength in the packet is wrong - now i have to wait a month - i need my lenses. and they need to run test etc - why would the customer lie about seeing - this is our glasses we pay expensive for this stuff!! all we want is service - how bad is SA getting on customer service. I mean comeon.....
Helpful (0)
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MERISA P
1 reviews | Active since Jan 2020
18 Aug 2025, 14:02
suppliers not helping
its more the supplier I want to report then osmans. I truly need my contacts - and for some reason the lenses they supp**** Osmans I cannot see through - they tested and saw the strength in the packet is wrong - now i have to wait a month - i need my lenses. and they need to run test etc - why would the customer lie about seeing - this is our glasses we pay expensive for this stuff!! all we want is service - how bad is SA getting on customer service. I mean comeon.....
0
Replies (0)JN
Joyce N
1 reviews | Active since Jan 2020
20 Jun 2025, 05:38
****mers
Osman optical eco boulevard Centurion is a worse optical ever,I went then for my eye test ,when the test was done they explained to me that I would need multifocal spectacles and they explained the extras which I said I can't afford but I would call my husband to ask if he can pay at that time they were already submitting to medical aid,they didn't even give me a chance to think ,I believe they **** people like that ,after I called them and explained that I won't be able to pay for extras but the receptionist said I should wait for Mr Khan to come back on the 17th June he will call me,he didn't I sent an email ,and called ,promised to be called and he only called on the 19th June insisting I pay for the extras,while the medical aid already paid for the glasses but he said I can't get them if I don't pay for the extras,if your a poor back person don't ever go to that optometrist
Helpful (0)
|Replies (0)JN
Joyce N
1 reviews | Active since Jan 2020
20 Jun 2025, 05:38
****mers
Osman optical eco boulevard Centurion is a worse optical ever,I went then for my eye test ,when the test was done they explained to me that I would need multifocal spectacles and they explained the extras which I said I can't afford but I would call my husband to ask if he can pay at that time they were already submitting to medical aid,they didn't even give me a chance to think ,I believe they **** people like that ,after I called them and explained that I won't be able to pay for extras but the receptionist said I should wait for Mr Khan to come back on the 17th June he will call me,he didn't I sent an email ,and called ,promised to be called and he only called on the 19th June insisting I pay for the extras,while the medical aid already paid for the glasses but he said I can't get them if I don't pay for the extras,if your a poor back person don't ever go to that optometrist
0
Replies (0)BS
Bianca S
1 reviews | Active since Jan 2020
10 May 2025, 10:37
Osman optical towers northrand road
Osman optical Northrand road, boksburg. Next to pick and pay towers. Went there to get rubbers for my sons glasses. The lady said they would order them and call us when they had them. 2 weeks later i followed up, was told the same thing. A month later phoned again and told the lady that it had been a month with no feedback. I told her that i was really dissapointed in the service. The lady then said that we didnt even buy the glasses from them. (got them from another branch) Then she put the phone down in my ear. I called back and asked to speak to the manager, she said her name was Lisa and she was the manager. I then asked to speak to her manager and she said well its just me no one above her to complain to. I then asked to get the number for headoffice, where she said there was no head office. She was so rude and arrogant. I then phoned a different branch where they told me that they would get the owner to phone me, up until this day i havent received a call from him. Never supporting them again with the way the "manager" treats customers. Shocking.
Helpful (0)
|Replies (0)BS
Bianca S
1 reviews | Active since Jan 2020
10 May 2025, 10:37
Osman optical towers northrand road
Osman optical Northrand road, boksburg. Next to pick and pay towers. Went there to get rubbers for my sons glasses. The lady said they would order them and call us when they had them. 2 weeks later i followed up, was told the same thing. A month later phoned again and told the lady that it had been a month with no feedback. I told her that i was really dissapointed in the service. The lady then said that we didnt even buy the glasses from them. (got them from another branch) Then she put the phone down in my ear. I called back and asked to speak to the manager, she said her name was Lisa and she was the manager. I then asked to speak to her manager and she said well its just me no one above her to complain to. I then asked to get the number for headoffice, where she said there was no head office. She was so rude and arrogant. I then phoned a different branch where they told me that they would get the owner to phone me, up until this day i havent received a call from him. Never supporting them again with the way the "manager" treats customers. Shocking.
0
Replies (0)AvH
Anna-Marie van Heerden
1 reviews | Active since Jan 2020
30 Jan 2025, 07:33
Best eye test ever!
What a wonderful, friendly but yet professional place. Fatima is wonderful!!!!!!!!!! Osman's Optical in Palm Springs Center makes you feel like the most important person in the world, even if you don't have a appointment they do their best to assist you. Thank you Fatima and every person working there! Regards Anna-Marie
Helpful (0)
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Anna-Marie van Heerden
1 reviews | Active since Jan 2020
30 Jan 2025, 07:33
Best eye test ever!
What a wonderful, friendly but yet professional place. Fatima is wonderful!!!!!!!!!! Osman's Optical in Palm Springs Center makes you feel like the most important person in the world, even if you don't have a appointment they do their best to assist you. Thank you Fatima and every person working there! Regards Anna-Marie
0
Replies (0)WS
Wilhelmina S
1 reviews | Active since Jan 2020
24 Jan 2025, 05:45
Osman's Brakpan
I glasses broke on the 20th January 2025. I went to Osman's Brakpan to het my eye test and get new glasses. What a treat it was to walk in there and been helped with the friendliest guy at the reception desk. Then the Optician at the back helped me and was so professional and helpful. Wow! Recieved my glasses the next day. The fastest ever service ever!! Thank you so much for your kindness and your help to get me sorted out. Will sure recommended u to family and friend.
Helpful (0)
|Replies (0)WS
Wilhelmina S
1 reviews | Active since Jan 2020
24 Jan 2025, 05:45
Osman's Brakpan
I glasses broke on the 20th January 2025. I went to Osman's Brakpan to het my eye test and get new glasses. What a treat it was to walk in there and been helped with the friendliest guy at the reception desk. Then the Optician at the back helped me and was so professional and helpful. Wow! Recieved my glasses the next day. The fastest ever service ever!! Thank you so much for your kindness and your help to get me sorted out. Will sure recommended u to family and friend.
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Replies (0)TP
Thizwilondi P
1 reviews | Active since Jan 2020
2 Dec 2024, 12:24
Best explainer and patience (Shaiste)
Thank you very much Shaista You expain very well and redo everything that Bonitas ask you to do. Still they failed. You even explain to them what my question is. Still they dont get it Thank you very much.
Helpful (0)
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Thizwilondi P
1 reviews | Active since Jan 2020
2 Dec 2024, 12:24
Best explainer and patience (Shaiste)
Thank you very much Shaista You expain very well and redo everything that Bonitas ask you to do. Still they failed. You even explain to them what my question is. Still they dont get it Thank you very much.
0
Replies (0)