O
Otel.com
Unclaimed Business
O
Performance(last 12 months):
TrustIndex
0
Ranking
#9
in Travel & Vacation
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceDT
Don T
1 reviews | Active since Jan 2020
22 Apr 2020, 09:53
Otel.com refusing to refund.
I booked accomodation for Ironman South Africa for 27 March to 30 March 2020. Due to Corona the event was cancelled and South Africa was put in lockdown from teh 26th March. I corresponded with the Hotel and they agreed atht there would be no Cancellation costs due to this. But Otel.com refuse to refund me the 300 Euros inspite of having checked with the Hotel themsselves regarding the concellation Waiver. The HOtel in SA had emailed them as such. And it is impossible to constructively engage with them as they now just don't answer my requests on their message system. And they have disconnected verbal communication lines per telephone. So my advice is use any other booking facilty but stay FAR away from Otel.com
Helpful (0)
|Replies (0)DT
Don T
1 reviews | Active since Jan 2020
22 Apr 2020, 09:53
Otel.com refusing to refund.
I booked accomodation for Ironman South Africa for 27 March to 30 March 2020. Due to Corona the event was cancelled and South Africa was put in lockdown from teh 26th March. I corresponded with the Hotel and they agreed atht there would be no Cancellation costs due to this. But Otel.com refuse to refund me the 300 Euros inspite of having checked with the Hotel themsselves regarding the concellation Waiver. The HOtel in SA had emailed them as such. And it is impossible to constructively engage with them as they now just don't answer my requests on their message system. And they have disconnected verbal communication lines per telephone. So my advice is use any other booking facilty but stay FAR away from Otel.com
0
Replies (0)MC
Monique C
1 reviews | Active since Jan 2020
26 Dec 2019, 12:30
Do NOT use Otel.com
Absolutely disgusting service! I booked for 9 nights at a hotel in Croydon, London. I need to move my dates as my flight was postponed. Noone answers to my emails or attends to telephones. R12500 later and wasted. What a useless company who should not be used by anyone.
Helpful (0)
|Replies (0)MC
Monique C
1 reviews | Active since Jan 2020
26 Dec 2019, 12:30
Do NOT use Otel.com
Absolutely disgusting service! I booked for 9 nights at a hotel in Croydon, London. I need to move my dates as my flight was postponed. Noone answers to my emails or attends to telephones. R12500 later and wasted. What a useless company who should not be used by anyone.
0
Replies (0)