Our Home Real Estate Group
Claimed Business
Our Home Real Estate Group
Claimed Business
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#5
in Real Estate
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|3 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Our Home Real Estate Group
Our Home Real Estate Group has a TrustIndex of 0 out of 10 on Hellopeter, based on 3 reviews in the last 12 months. Hellopeter has tracked Our Home Real Estate Group across 16 total reviews. How is the TrustIndex calculated? →
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceTS
Tshimologo S
1 reviews | Active since Jan 2020
19 Nov 2025, 08:20
OUR HOME WILL RIP YOU YOUR MONEY!! Do not use them
Unprofessional, ********* & ripping people off their money. They also think they are above the law. We rented a 2bedroom house from a Lorraine Roetz, & after almost 3years of living there we had our 1st query which was an electricity bill of R4000, in all the years it has never been that high. We had to continuously call & email for a mere response. The responses we got NEVER addressed our query & it was clear that the matter was never given attention or escalated to the relevant people. After 2 months of no response we got a WhatsApp & email from a Lookie Tsotetsi telling us to vacate the premises within 6days. On the day of vacating they didn’t even honour their agreement to come & do the outgoing inspection. Lorraine has no integrity or professionalism when doing her job. Her colleagues company don’t stand for what is right. They only know to protect & take the Landlords side. Now we are in the process of getting our deposit & today the 18th Nov, i get an email with a quotation (With the Landlord as the contractor ) of R3.5k for cleaning an oven because the outgoing inspection said it was “dirty”. We still live in the same complex so we had said we will go & clean it but they said No. All they know is to rip people their money. DO NOT USE THEM TO BUY OR RENT ANY PROPERTY!!!!!!
Helpful (0)
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Tshimologo S
1 reviews | Active since Jan 2020
19 Nov 2025, 08:20
OUR HOME WILL RIP YOU YOUR MONEY!! Do not use them
Unprofessional, ********* & ripping people off their money. They also think they are above the law. We rented a 2bedroom house from a Lorraine Roetz, & after almost 3years of living there we had our 1st query which was an electricity bill of R4000, in all the years it has never been that high. We had to continuously call & email for a mere response. The responses we got NEVER addressed our query & it was clear that the matter was never given attention or escalated to the relevant people. After 2 months of no response we got a WhatsApp & email from a Lookie Tsotetsi telling us to vacate the premises within 6days. On the day of vacating they didn’t even honour their agreement to come & do the outgoing inspection. Lorraine has no integrity or professionalism when doing her job. Her colleagues company don’t stand for what is right. They only know to protect & take the Landlords side. Now we are in the process of getting our deposit & today the 18th Nov, i get an email with a quotation (With the Landlord as the contractor ) of R3.5k for cleaning an oven because the outgoing inspection said it was “dirty”. We still live in the same complex so we had said we will go & clean it but they said No. All they know is to rip people their money. DO NOT USE THEM TO BUY OR RENT ANY PROPERTY!!!!!!
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Replies (0)SN
Sibahle N
1 reviews | Active since Jan 2020
6 Nov 2025, 07:31
****mers real estate
They deserve 0 star..They refuse to payback my deposit. I do not recommend them at all. They went silent on emails. Now i see on the other reviews it is their habit to rob people their monies. Im taking them to housing tribunal.
Helpful (0)
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Sibahle N
1 reviews | Active since Jan 2020
6 Nov 2025, 07:31
****mers real estate
They deserve 0 star..They refuse to payback my deposit. I do not recommend them at all. They went silent on emails. Now i see on the other reviews it is their habit to rob people their monies. Im taking them to housing tribunal.
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Replies (0)CJ
Charmaine J
1 reviews | Active since Jan 2020
1 Jun 2025, 16:12
Worst service
Service is shocking. They not paying me back my deposit and they do not reply nor answer calls. If I do get reply it's not accurate and explains nothing. They do half job at a time!!!! Every excuse is used not to pay me back!!
Helpful (0)
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Charmaine J
1 reviews | Active since Jan 2020
1 Jun 2025, 16:12
Worst service
Service is shocking. They not paying me back my deposit and they do not reply nor answer calls. If I do get reply it's not accurate and explains nothing. They do half job at a time!!!! Every excuse is used not to pay me back!!
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Replies (0)MM
Minnie M
1 reviews | Active since Jan 2020
8 Apr 2025, 15:24
Ignored & Unpaid Landlord and an Unaccountable Agency: Do NOT Recommend!
This agency is completely unprofessional and unreliable. We haven’t received rent or levy payments for our property for 2 months (March and April), and their excuses are baseless and have nothing to do with us as landlords. They've managed the property for a full lease period, and now that we've cancelled the contract with them they're being ********* and highly questionable, with-holding OUR money without clear communication and reason. Maryke, who was meant to handle the issue, has gone completely silent and even left the landlord WhatsApp group—zero accountability. We've attempted calling, emailing and pleading on whatsapp but everyone in the company has chosen to stay silent. This feels like blatant financial misconduct and borderline theft. It's sad that that they have landlords begging foR money that rightfully belongs to them. Avoid at all costs unless you want to be ignored and cheated.
Helpful (0)
|Replies (0)MM
Minnie M
1 reviews | Active since Jan 2020
8 Apr 2025, 15:24
Ignored & Unpaid Landlord and an Unaccountable Agency: Do NOT Recommend!
This agency is completely unprofessional and unreliable. We haven’t received rent or levy payments for our property for 2 months (March and April), and their excuses are baseless and have nothing to do with us as landlords. They've managed the property for a full lease period, and now that we've cancelled the contract with them they're being ********* and highly questionable, with-holding OUR money without clear communication and reason. Maryke, who was meant to handle the issue, has gone completely silent and even left the landlord WhatsApp group—zero accountability. We've attempted calling, emailing and pleading on whatsapp but everyone in the company has chosen to stay silent. This feels like blatant financial misconduct and borderline theft. It's sad that that they have landlords begging foR money that rightfully belongs to them. Avoid at all costs unless you want to be ignored and cheated.
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Replies (0)SM
SECHABA M
1 reviews | Active since Jan 2020
19 Dec 2024, 09:30
No response with regards to my deposit
I completed my outgoing inspection report on the 04.12 2024 and sent it through to 5 people employed by our home. I've done 2 follow ups with them via mail and still no response. It is extremely unprofessional especially considering the fact that rent was never late but when it comes to getting any response with regards to my deposit they're ignoring me. I'm extremely disappointed with the service I'm receiving and it feels like they're trying to keep me from getting my deposit money. Never again.
Helpful (0)
|Replies (0)SM
SECHABA M
1 reviews | Active since Jan 2020
19 Dec 2024, 09:30
No response with regards to my deposit
I completed my outgoing inspection report on the 04.12 2024 and sent it through to 5 people employed by our home. I've done 2 follow ups with them via mail and still no response. It is extremely unprofessional especially considering the fact that rent was never late but when it comes to getting any response with regards to my deposit they're ignoring me. I'm extremely disappointed with the service I'm receiving and it feels like they're trying to keep me from getting my deposit money. Never again.
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Replies (0)QB
CL
Charmaine L
1 reviews | Active since Jan 2020
1 Sept 2024, 03:51
Our Home Property Group-Alberton: SIMPLY THE BEST
I faced the daunting challenge of finding a suitable property to rent for my mom and I. I registered with various estate agents in Alberton, however, the team from Our Home Real Estate group, more specifically Mona, went out of her way to assist me. Her professionalism, efficiency, kindness and passion for what she does, and empathy made finding a suitable place painless. Thank you so much for going the extra mile. I will most definitely recommend this firm of special people to anyone searching for a suitable home
Helpful (0)
|Replies (0)CL
Charmaine L
1 reviews | Active since Jan 2020
1 Sept 2024, 03:51
Our Home Property Group-Alberton: SIMPLY THE BEST
I faced the daunting challenge of finding a suitable property to rent for my mom and I. I registered with various estate agents in Alberton, however, the team from Our Home Real Estate group, more specifically Mona, went out of her way to assist me. Her professionalism, efficiency, kindness and passion for what she does, and empathy made finding a suitable place painless. Thank you so much for going the extra mile. I will most definitely recommend this firm of special people to anyone searching for a suitable home
0
Replies (0)LN
Lebogang N
1 reviews | Active since Jan 2020
22 May 2024, 08:35
Disappointed
U have been renting for 3 years under this company,when it’s time for me to move out,after my lease expires,it became a problem,even today I still haven’t got my deposit money back,every time I call am told hi the person who has to authorise my money is not in the office, it’s been 22 days now since I have been waiting for my money
Helpful (0)
|Replies (0)LN
Lebogang N
1 reviews | Active since Jan 2020
22 May 2024, 08:35
Disappointed
U have been renting for 3 years under this company,when it’s time for me to move out,after my lease expires,it became a problem,even today I still haven’t got my deposit money back,every time I call am told hi the person who has to authorise my money is not in the office, it’s been 22 days now since I have been waiting for my money
0
Replies (0)