Outsider Labs are a bunch of CROOKS !!!!

So I ordered supplements from Outsider Labs and made a payment on 30th July , after visiting their website . I did not hear from them after that and I followed up with them on August 1st , after which I was then informed that my order would be shipped 3-5 days after my payment cleared . Their silence was worrying and followed up with them again on 5th August , obviously I was now irritated with their service . Still they did not respond to my messages , eventually I send them an message on Facebook and the response from their Luther was shocking . He called me a fool and how rude I was , after I mentioned to him that I was going to expose them . He even went on to block me , why would he block me if he was the bigger person . I requested a refund from them BUT they said they would not give me a refund as they had completed their side of the deal . He warned me against mentioning what was is the package as couriers are not supposed to be shipping items of that nature . What is more , he could not disclose the name of a third party courier that they used to send the order to me . He gave me a fictitious tracking number that does not even exist . He went on to tell me how I am unaware of how transactions work , not knowing he is talking to a Finance person and I know better , besides it's not the first time I have ordered stuff online . throughout my online shopping experiences , Outsider Labs have given me the worst experience and now they have shut me up by blocking them so I don't make further noise . I just want my money back . They are a bunch of scammers and yes I have said it . Now they send me an email saying that my order has been completed , what completion when they can not even give me the name of the couriers used ? People be warned and stay away from Outsider Labs .