OXFORD CLAIMS - PUTRID SERVICES

SPM629984 - claim submission : 12/06/2021

I am completely appalled with the service that my husband and I are receiving from Oxford Claims. As a registered driver, my husbands vehicle always needs to be in good condition, outside and in, this is one of the first things drivers need to consider. He have been without work since the accident where another driver drove into his tail gate.

I have never ever experienced this kind of service with our own insurer which is very concerning as I now question whether this company is actually legit.

My husband initially dealt with a Veronica whomby submitted his claim to her manager Vanessa (who does not seem to get any good reviews on this forum, by the way) . The only response he has received after making numerous calls to their institution, was that Vanessa was waiting for the director Frans, to approve the claim.

What is most concerning is that upon following up on our claim, the only reason for the delays is "this is a legal matter and will take time." This is utter nonsense as I have mentioned before, we have never experienced this kind of treatment with our own insurer and not to only compare service delay but why must my husband, the 3rd party client always be the one to follow up? Was my husband not inconvenienced by Oxfords client?

To this day, we have yet to receive a call from Oxford to provide us with the process and way forward and atleast some kind of an apology for their unprofessional service.

My expectations are that I expect to receive some kind of response from Oxford in this matter as our vehicle is our bread and butter.