CH
Charlene H
Active since May 2021
3
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Reviews
3 reviews36 months ago
Breach of contract from Vodacom Insure
I would like to express my frustration towards the service granted and breach of contract from Vodacom for cellphone 0711789250. I have religiously made payments towards my Vodacom Insurance policy, sometimes double paid or even more than the usual instalment. in October 2022, I was ****** and attempted to submit a claim. I was then given pushback from Vodacom saying that they had changed administrators in June from Finrite. I had informed the consultant that i was well aware of the relationship change however, the email addressed to me stated the following : " Vodacom Insurance wishes to inform you that the relationship with Finrite, its administrator, ends 1 July 2022. Vodacom Insurance will continue to provide you with direct uninterrupted services for your requirements relating to your policy. Please note that this doesn't in any way affect your policy and the terms and conditions. Your policy remains the same. For any queries, please contact us on 082 1952 or via email: vodaroute@vodacom.co.za" I had continued to make payments to the same account as the email I received stipulated that my policy remained unchanged. No where within this email did it state banking details would change. No where did it state that I would receive an updated banking details account for future payments to be made. I furnished Vodacom Insure with the email they had sent to me along with a 12 month bank statement (upon request) and proof of payments, a screenshot to proof that my payments were being made and to which banking account that was listed for Finrite. I had provided all relevant information needed to prove that my payments were uninterrupted and that as their email stated that my policy will remain unchanged, i kept up my end of the contract. It has been 6 months now and i am still fighting with Vodacom to replace my handset. I have not been able to get my number swapped as there seems to be some confusion that i am a contract holder which is infact not the truth. I have the signed application form that shows that i requested for Prepaid insurance on the device i bought at their store, Cash. I have been left without a device , i am without my cell number of which i use to conduct business from and to this day, there has been no sense of urgency to resolve this issue. I have submitted proof to Vodacom that to this day, there are still payments being made by other insurance holders to the exact same account for Finrite , and that is still not enough for them to issue my new device. I have paid hundreds of rands to get a 12 month bank statement from my bank only to be shoved aside and be told that my claim will not be granted. I will not stop here, i will continue to seek the reason for this injustice as a consumer who held up their end to the contract and then was shown away when it was Vodacom at fault in the first place with their ill informed communication.
159 replies
58 months ago
OXFORD CLAIMS - PUTRID SERVICES
SPM629984 - claim submission : 12/06/2021 I am completely appalled with the service that my husband and I are receiving from Oxford Claims. As a registered driver, my husbands vehicle always needs to be in good condition, outside and in, this is one of the first things drivers need to consider. He have been without work since the accident where another driver drove into his tail gate. I have never ever experienced this kind of service with our own insurer which is very concerning as I now question whether this company is actually legit. My husband initially dealt with a Veronica whomby submitted his claim to her manager Vanessa (who does not seem to get any good reviews on this forum, by the way) . The only response he has received after making numerous calls to their institution, was that Vanessa was waiting for the director Frans, to approve the claim. What is most concerning is that upon following up on our claim, the only reason for the delays is "this is a legal matter and will take time." This is utter nonsense as I have mentioned before, we have never experienced this kind of treatment with our own insurer and not to only compare service delay but why must my husband, the 3rd party client always be the one to follow up? Was my husband not inconvenienced by Oxfords client? To this day, we have yet to receive a call from Oxford to provide us with the process and way forward and atleast some kind of an apology for their unprofessional service. My expectations are that I expect to receive some kind of response from Oxford in this matter as our vehicle is our bread and butter.
0 replies
60 months ago
DStv is a huge disappointment
DStv has really failed to maintain a good reputation. This would be the second time that I have escalated this issue with them and the only outcome I have gotten is empty promises that this will not occur again, yet here we are, once again. My billing is never updated, I follow through the process correctly in order to keep my subscription on. I have had my services cut and with each call, each agent or even manager tells different stories. I have not only wasted so much airtime on having to call in to their hopeless call center every 3 to 4 days but I would have to speak to atleast 4 agents with every call because either the one agent lacks information, an agent drops the call when unable to answer relevant questions or managers also fail to sort this issue out. In March 25th, we were offered via email communication, a special to pay R499 to have our subscription connected whereby all costs or any areas would be waived, I followed to make payment of R500. We were advised that services would be connected and the extra amount owing would fall away, as per the marketing information we received. My services were connected. 4 days later, my service was cut and when I called in, I was advised that I still owed money. Meaning that they did not allocate and clear my balance as per their offer. Also, I was told that the offer was incorrect as per my package, however this email was addressed to us by name, meaning it could've only been an offer directly sent to us (my husband and I) In April 30th, I made a payment of R799. Keeping in mind that from 25th March, I have had to call in as my services were cut every 3 to 4 days. When I spoke to a manager, as the agents were hopeless in helping me or understanding the issue and exactly what the problem was or the call would be dropped, how professional. I then spoke to a Manger last week, and he has explained that they did not allocate my payment correctly and that my account is in fact in a credit as the amount payable was less than R799 as per my payment made. Today, my service is cut, once again, I spend R150s airtime and guess what? My issue is still not resolved. I spoke to 4 agents and two managers. 1 of which says he would call back of which, to my mistake, I missed the call. When we called back to the center, that manager had left a note on their end by lying and saying he had called back 3 times. My husband has 1 missed call! My services are still down, I have gotten no call back and I am extremely frustrated with DStvs services and feel that I have been massively inconvenienced. How hard Isit to allocate a payment and correct the account? I might not know their systems, but I surely know about allocating payments as a banking employee. I am horrified with their services and wonder if their agents are training by different people as they can never stick to one story. Don't even mention management, oh my word, useless and full of empty promises. I was promised last week that my account is up to date and this issue would happen again and that in 30 mins my services would be connected, lies lies lies.... My services were connected at 5 the evening after I had to call back in and have the same damn issue resolved. DStv has been nothing but useless during a time where remote working is now the new lifestyle and young kids needing to be kept occupied during working hours by which, DStv is the go to. I would like to express my deepest disappointment and failure to resolve this problem. Because as I type this complaint, my services still remain disconnected with no resolution.
212 replies
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