VERY BAD, POOR SERVICE

VERY BAD, POOR SERVICE Disappointing Underwriting /Brokers/insurers A driver of a Fidelity vehicle on 21 April 2023 was driving recklessly and hit my car, I got into contact with Fidelity so they gave me all the 3rd party documents to complete, and they also requested some of my documents, accident report etc. After a month worth sending them mails, they sent out they assessor to assess the damages. After that they suddenly went quiet, I had to make follow up, the matter was apparently with Pvw in., then around June when I did follow up again the matter was with Linda from Paladin, whom never respond to emails, and everytime I call to do a follow up, it's the same story. From June till now November, my case is "awaiting outstanding documentation from their broker. Worse now he's no longer taking my calls nor replying to my mails. The last time I had to explain my situation that they caused me an inconvenience, my wive gave birth last month, imagine the trauma of seeking transportation at 02h30 to the hospital,waking up neighbors to assist, Every time whenever he decides to respond to my mails, it's always "we're still awaiting documents from the broker" I mean how long does it take for documentation to be complete? It's almost 9 months now. My case number is CLP**********165 - AC27942 - RBS9794 - Motor Accident Date 21/04/2023. I need the matter to be resolved ASAP. VERY POOR SERVICE. 🤬😠😡