PartMasters
Claimed Business
|2.2|6 Reviews (last 12 months)|This business does not respond to reviews
PartMasters
Claimed Business
|2.2
6 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
2.2|6 Reviews
Sep '25 - Aug '26
Recent reviews (6)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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BA
Brandon A
1 reviews | Active since Jan 2026
23 Jan 2026, 12:26
Poor communication and customer service
I have had a very unpleasant experience dealing with Part Masters and their technician, Tau. I handed my MSI laptop to one of the employees, Tristan, at Part Masters on 25/11/2025. My laptop was then handed over by Part Masters to their technician, Tau. I subsequently received a quotation of R2,500 for the repair. From November 2025 until 20/01/2026, my laptop was neither repaired nor was there any proactive communication from either Part Masters or the technician. At no point did the technician provide feedback on the condition of the laptop or explain why the repair was delayed. During this period, I repeatedly contacted Tau for updates. Each time, I was told that the laptop would be ready on a specific day. However, this promise was repeatedly postponed on a weekly basis, with no progress made. On 20/01/2026, I was informed by Part Masters to come and collect my laptop and that my refund would be processed. Upon arrival, the organization did not have oversight of the status or whereabouts of my laptop. The front desk then contacted Tau, their technician, after which the matter was escalated and handed over to Sandra, the manager. While I was at Part Masters on 20/01/2026, Sandra contacted Tau and requested the refund on my behalf. Tau confirmed that the refund would be processed that same day. Unfortunately, this did not occur. Since then, I have been calling both Part Masters and Tau daily for updates. Each time, I am given the same response that the refund “will happen,” yet no refund has been processed to date.
Helpful (0)
|Replies (0)BA
Brandon A
1 reviews | Active since Jan 2026
23 Jan 2026, 12:26
Poor communication and customer service
I have had a very unpleasant experience dealing with Part Masters and their technician, Tau. I handed my MSI laptop to one of the employees, Tristan, at Part Masters on 25/11/2025. My laptop was then handed over by Part Masters to their technician, Tau. I subsequently received a quotation of R2,500 for the repair. From November 2025 until 20/01/2026, my laptop was neither repaired nor was there any proactive communication from either Part Masters or the technician. At no point did the technician provide feedback on the condition of the laptop or explain why the repair was delayed. During this period, I repeatedly contacted Tau for updates. Each time, I was told that the laptop would be ready on a specific day. However, this promise was repeatedly postponed on a weekly basis, with no progress made. On 20/01/2026, I was informed by Part Masters to come and collect my laptop and that my refund would be processed. Upon arrival, the organization did not have oversight of the status or whereabouts of my laptop. The front desk then contacted Tau, their technician, after which the matter was escalated and handed over to Sandra, the manager. While I was at Part Masters on 20/01/2026, Sandra contacted Tau and requested the refund on my behalf. Tau confirmed that the refund would be processed that same day. Unfortunately, this did not occur. Since then, I have been calling both Part Masters and Tau daily for updates. Each time, I am given the same response that the refund “will happen,” yet no refund has been processed to date.
0
Replies (0)PG
Pierré Grobbelaar
1 reviews | Active since Aug 2023
11 Nov 2025, 22:16
Dishonest price increase on older laptop memory
I am not a person that likes to leave a bad review. Especially a 1 star rating but if you are dishonest then we are going to have a problem. I was looking for memory for a laptop. It is a little rare memory but I knew Partmaster will have the memory needed. I send them an Email for a price and delivery. They send me a quotation, R425 with delivery. The memory is for an older lady so she had to save a little bit. Was past a week and a quotation is only valid for 7 days. So I asked for a new Quotation. They had it over R700. I send them an email and asked how this is possible. They did not respond. I spoke with the lady and she said it is fine but she has to save a little bit. I though I will help her. I am not well off but we needed memory as it only has 4GB It was again past a week asked them just to resend a quote. They had it at R1100. This is from R400 to over R1000 in 3 weeks I know higher up DDR4/DDR5 did slightly go up in price but this should have No effect on DDR3 that is like 12 years old. This is dishonest as they know it is rare and try to milk people. As much as I need the memory. I will not pay for DDR3 the same price as DDR4 memory. Sorry, I will never contact them again as this is very bad business Practice.
Helpful (0)
|Replies (0)PG
Pierré Grobbelaar
1 reviews | Active since Aug 2023
11 Nov 2025, 22:16
Dishonest price increase on older laptop memory
I am not a person that likes to leave a bad review. Especially a 1 star rating but if you are dishonest then we are going to have a problem. I was looking for memory for a laptop. It is a little rare memory but I knew Partmaster will have the memory needed. I send them an Email for a price and delivery. They send me a quotation, R425 with delivery. The memory is for an older lady so she had to save a little bit. Was past a week and a quotation is only valid for 7 days. So I asked for a new Quotation. They had it over R700. I send them an email and asked how this is possible. They did not respond. I spoke with the lady and she said it is fine but she has to save a little bit. I though I will help her. I am not well off but we needed memory as it only has 4GB It was again past a week asked them just to resend a quote. They had it at R1100. This is from R400 to over R1000 in 3 weeks I know higher up DDR4/DDR5 did slightly go up in price but this should have No effect on DDR3 that is like 12 years old. This is dishonest as they know it is rare and try to milk people. As much as I need the memory. I will not pay for DDR3 the same price as DDR4 memory. Sorry, I will never contact them again as this is very bad business Practice.
0
Replies (0)MD
Mandls D
1 reviews | Active since Apr 2018
10 Nov 2025, 16:59
Unhappy customer for bad customer service at Partmasters Laptops part supplies
im very disappointed with partmasters for their customer service as i purchased the battery laptop on the 6 November 2025 and only realized today 10 November 2025 when im doing a follow up to check the status of the delivery only realised the item is still at their office not delivered and the Ceo is not considerate to treat my issue in a special way for their *********** staff who never send the parcel timeously instead he is saying the part will be shiped tomorrow which is 5 days later and i don't think they fully understand what is customer service and to respect the Customer protection act
Helpful (0)
|Replies (0)MD
Mandls D
1 reviews | Active since Apr 2018
10 Nov 2025, 16:59
Unhappy customer for bad customer service at Partmasters Laptops part supplies
im very disappointed with partmasters for their customer service as i purchased the battery laptop on the 6 November 2025 and only realized today 10 November 2025 when im doing a follow up to check the status of the delivery only realised the item is still at their office not delivered and the Ceo is not considerate to treat my issue in a special way for their *********** staff who never send the parcel timeously instead he is saying the part will be shiped tomorrow which is 5 days later and i don't think they fully understand what is customer service and to respect the Customer protection act
0
Replies (0)AV
KH
Kerry H
1 reviews | Active since Feb 2023
15 Oct 2025, 13:29
Prompt and efficient response
I had a query which I raised via email with a concern I had and it was professionally and promptly addressed. I recommend this business for any computer related parts, easily ordered online, with prompt delivery.
Helpful (0)
|Replies (0)KH
Kerry H
1 reviews | Active since Feb 2023
15 Oct 2025, 13:29
Prompt and efficient response
I had a query which I raised via email with a concern I had and it was professionally and promptly addressed. I recommend this business for any computer related parts, easily ordered online, with prompt delivery.
0
Replies (0)