False Hope for Older Pets

I am very disappointed with this company. Over the phone I was assured that they would insure my 10-year-old pet. I was then asked to provide a list of all the vets I had visited over the years, which was extensive. I was completely transparent throughout the process, even going back later to give them additional vet names I had initially forgotten so that they could contact every vet I could recall.

Despite this, my application was declined for “material non-disclosure.” This is unfair and makes no sense, if I intended to hide anything, why would I keep volunteering more information and additional vet contacts? I even submitted my pet’s certificate, which they never asked for, just in case it would help.

This entire process has been an absolute waste of my time and left me very disappointed.

I highly doubt they ever intended to insure older pets, which seems clear from another review on Hello Peter where someone else had the same experience trying to get cover for an older pet.